Hotel Front Desk Representative

Red Hawk Casino; Parkstein; Vor Ort; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

Red Hawk Casino is seeking a friendly, detail‑oriented Front Desk/Guest Services associate in Bavaria. You will greet guests, process registrations, collect payments, and coordinate with housekeeping to ensure rooms are ready.

The role requires strong interpersonal skills and a proactive approach to guest satisfaction. Responsibilities include check-in/check-out, resolving disputes, answering inquiries about casino events and services, and maintaining accurate guest accounts.

Qualifikationen

• High school diploma or GED preferred.
• Exceptional interpersonal and communication skills required.
• Ability to stand/walk up to 8 hours per shift.
• Strong attention to detail and accuracy.

Aufgaben

• Serve as first point of contact for guests with friendly greetings and exceptional service.
• Register guests, process payments, and record expenditures.
• Provide quotes and upsell rooms when possible.
• Handle check-in and check-out tasks and ensure charges are correct.
• Resolve guest disputes and respond to inquiries about casino promotions and events.
• Coordinate with housekeeping to ensure rooms are ready and clean.
• Maintain knowledge of business objectives to deliver quality service.

Kenntnisse

Customer service

Cash handling

Communication

Guest services

Teamwork

Ausbildung

High school diploma or GED

Tools

POS systems

MS Office

Jobbeschreibung

• Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests’ expectations.
• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsell rooms whenever possible.
• Performs all check-in and check-out tasks.
• Ensures all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Provides administrative and program support to management and staff.
• Greets all guests and ensures an exceptional customer service experience.
• Contributes to a team effort and accomplishes related results as required.
• Communicate with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs.
• Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
• Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations.
• Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
• Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
• Performs all other duties as assigned.

Job Details

• Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests’ expectations.
• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsell rooms whenever possible.
• Performs all check-in and check-out tasks.
• Ensures all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Provides administrative and program support to management and staff.
• Greets all guests and ensures an exceptional customer service experience.
• Contributes to a team effort and accomplishes related results as required.
• Communicate with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs.
• Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
• Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations.
• Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
• Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
• Performs all other duties as assigned.

Description

DUTIES AND RESPONSIBILITIES

• Serves as first point of contact for our quests with friendly greetings and exceptional guest service that exceeds our guests’ expectations.
• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsell rooms whenever possible.
• Performs all check-in and check-out tasks.
• Ensures all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Provides administrative and program support to management and staff.
• Greets all guests and ensures an exceptional customer service experience.
• Contributes to a team effort and accomplishes related results as required.
• Communicate with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs.
• Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
• Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations.
• Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
• Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
• Performs all other duties as assigned.

Qualification Requirements

• Hotel and casino industry experience preferred.
• Knowledge of principles and practices regarding customer service in the casino/hotel industry.
• High school diploma or general education degree (GED) preferred.
• Applicants should possess exceptional interpersonal and communication skills and utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level
• Strong attention to detail.
• Must have ability to stand and/or walk for up to 8 hours per shift.
• Must be at least 21 years of age.