Front Office Supervisor (m/w/d)

Hilton; München; Vor Ort; EUR 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Zusammenfassung

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and lead shifts, ensuring smooth check-in/check-out and exceptional guest service. You will manage guest accounts, coordinate with other departments, and uphold service standards while training the Front Office team.

Join our team to drive guest satisfaction, upsell hotel services, and support onboarding for new staff and apprentices in a dynamic, guest-focused environment at our Munich property.

Aufgaben

• Oversee front office operations: ensure smooth check-in and check-out processes and guest service.
• Lead front office shifts: manage reception, lounge, telephone operations and porter service.
• Support guest relations: address inquiries and resolve complaints professionally.
• Manage guest accounts and reporting: prepare invoices and end-of-day reports.
• Coordinate between Front Office and other departments for smooth operations.
• Maintain service standards and train the Front Office team.
• Drive revenue through upselling and cross-selling hotel services.
• Assist onboarding and training of new team members and apprentices.

Jobbeschreibung

Job Info

• Job Identification 216048
• Job Category Guest Services, Operations, and Front Office
• Posting Date 07/21/2026, 07:57 AM
• Job Schedule Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As aFront Office Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Oversee front office operations: Ensure the efficient day-to-day operation of the reception area, including smooth check-in and check-out processes and the delivery of exceptional guest service.
• Lead front office shifts: Take responsibility for the operations of the Front Office during assigned shifts, including Reception, Executive Lounge, Telephone Operations, and Porter services, ensuring an efficient workflow and adherence to service standards.
• Support guest relations: Assist with guest inquiries and requests, address guest concerns and complaints in a professional manner, and ensure prompt resolution to maintain high levels of guest satisfaction.
• Manage guest accounts and reporting: Prepare and finalize guest invoices, process billing transactions, and complete end-of-day financial reports and night audit procedures when required.
• Facilitate communication and coordination: Ensure that the Reception Manager is informed of all relevant guest feedback and operational issues, and coordinate effectively between the Front Office and other hotel departments.
• Maintain service and team standards: Monitor the appearance, performance, and service standards of the Front Office team, with a strong focus on training, coaching, teamwork, and continuous development.
• Drive revenue opportunities: Maximize room occupancy and actively promote hotel services and outlets by applying upselling and cross-selling techniques.
• Support onboarding and training: Assist with the induction, training, and development of new team members and apprentices to ensure successful integration and performance.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore ourCareers Blog to see why we’re more than a great place to stay—we’re a great place to work.