Hotel Bell Attendant

Red Hawk Casino; Parkstein; Vor Ort; EUR 17.000 - 22.000; Vollzeit

Zusammenfassung

Red Hawk Casino is seeking a bell attendant to warmly welcome guests, escort them to their accommodations, and inform them about hotel features and safety procedures. The role emphasizes outstanding guest service and attention to detail in a busy hotel lobby.

Responsibilities include greeting guests, recognizing VIPs, assisting with luggage, delivering newspapers, and handling general duties as assigned. He/She should maintain a professional demeanor and stay energetic throughout shifts.

Qualifikationen

• Proficient in English.
• Ability to stand on your feet for several hours.
• High School diploma.
• Previous guest service.
• Previous customer service experience preferred.
• Communication.
• Maintains a Good Energy Level.
• Thorough and Organized.
• Professional.
• Punctual.

Aufgaben

• Greet guests in the lobby warmly and professionally, anticipating their needs.
• Recognize returning and VIP guests, and welcome them back.
• Escort guests to their accommodations and explain hotel features, facilities, and emergency procedures.
• Assist guests with their luggage and acknowledge them by name.
• Deliver the morning newspapers to each occupied guest room.
• Make deliveries to guest rooms as instructed.
• Perform other duties as assigned.

Kenntnisse

Proficient in English

Customer service experience

Communication

Professional

Punctual

Energetic

Ausbildung

High School diploma

Jobbeschreibung

Description

The bell attendant is responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell attendant is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable.

Job Details

Description

The bell attendant is responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell attendant is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable.

Duties & Responsibilities

• Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
• Recognize all returning and VIP guests, and welcome them back
• Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities, and emergency procedures
• Assist guests with their luggage and acknowledge them by name
• Deliver the morning newspapers to each occupied guest room
• Make deliveries to guest rooms as instructed
• Store and retrieve luggage and other objects for guestsAll other duties as assigned

Qualification Requirements

• Proficient in English
• Ability to stand on your feet for several hours
• High School diploma
• Previous guest service
• Previous customer service experience preferred
• Communication
• Maintains a Good Energy Level
• Thorough and Organized
• Professional
• Punctual