[Hiring] Customer Service Specialist I @India (BC starts with 25xxx) (LE3071)

India (BC starts with 25xxx) (LE3071); Deutschland; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading service provider is hiring a remote Customer Service Specialist I. In this role, you will provide technical support for products and services, analyze customer issues, and maintain communication with internal departments to ensure satisfaction. Ideal candidates will have prior customer service experience and a degree in communication or business. Flexibility in working hours is essential.

Leistungen

Competitive total compensation

Flexible/remote work

Inclusive organizational culture

Qualifikationen

• Customer service prior experience required.
• PC experience in a Windows operating environment preferred.
• Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).

Aufgaben

• Analyze customer issues and questions.
• Take appropriate action to resolve problems in a timely manner.
• Maintain ongoing communication with internal departments.

Kenntnisse

Interpersonal communication

Verbal communication

Written communication

Proactive customer service

Ausbildung

Bachelor’s degree in communication or business

Tools

Microsoft Office Suite

Windows operating environment

Jobbeschreibung

Sep 17, 2025 - India (BC starts with 25xxx) (LE3071) is hiring a remote Customer Service Specialist I. Location: India.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Customer Service Specialist I is responsible for providing the first level of technical support for products and services. This position will work with customers and internal support teams to assist with troubleshooting and problem resolution.

Responsibilities

• Analyze customer issues and questions, including inoperability or inaccessibility of a system, module, or function.
• Take appropriate action to resolve the problem in a timely manner to meet or exceed customer expectations.
• Track customer reported problems following ticketing procedures.
• Effectively work with internal resources and 2nd level support groups as needed for ticket resolution.
• Ensure timely follow-up and resolution of customer requests following established severity level guidelines and Expected Completion Dates.
• Maintain ongoing communication with internal departments (i.e. Sales, Marketing, Product Support) to ensure customer satisfaction.
• Identify and assess departmental/individual training needs and take the necessary steps to keep abreast of products and services as well as enhancements and upgrades.
• Ensure individual/departmental objectives are met.
• Complete various administrative activities (e.g. time reporting, email, vmx…).

Qualifications

• Bachelor’s degree in communication or business is preferred or any stream.
• Customer service prior experience is required.
• PC experience in a Windows operating environment with strong typing ability preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred.
• Customer service experience preferred.
• Bi-lingual preferred (English and Spanish, Portuguese, Mandarin, etc).

Requirements

• Excellent interpersonal, verbal, and written communications.
• Ability to work with minimal supervision and, in some cases, such as off peak hours, weekends, and holidays.
• Ability to proactively anticipate customer needs and make recommendations to meet those needs.
• Be flexible with working hours.

Benefits

• Competitive total compensation.
• Flexible/remote work.
• Leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.