Helpdesk Technician

Strategic Business Systems (SBS); Wiesbaden; On-site; EUR 67,000 - 94,000; Full time

Job summary

Strategic Business Systems, Inc. (SBS) is expanding its team in Wiesbaden, Germany, to support a federal government contract. The role involves assisting in the storage and backup environment while providing Desktop/Helpdesk support to the customer.

This full-time position requires current U.S. Secret clearance (IT-1) and adherence to DoD 8570.01-M IA workforce certification: IAT-II (Security+).

Qualifications

• Four or more years of experience with Microsoft server or PC-based applications.
• Four years of IT customer service experience.
• Two years direct experience with US military command and control or commercial LAN/WAN systems.

Responsibilities

• Support storage and backup environments for the customer.
• Provide Desktop/Helpdesk support as part of the team.
• Contribute to a fast-paced government contractor environment.

Skills

Microsoft server maintenance

IT Customer Service

LAN/WAN experience

Education

Bachelor of Science/Arts (Engineering, CS, Science, Business Admin, Mathematics)

Tools

Microsoft Enterprise Desktop Support Technician

Microsoft 365 Certified: Modern Desktop Administrator

Microsoft Certified Solutions Administrator

Job description

Strategic Business Systems (SBS) is expanding our team in Wiesbaden, Germany supporting a federal government contract. In this role the candidate will play part in supporting the storage and backup environment for the customer by providing additional Desktop/Helpdesk support. This is a full-time opportunity with SBS. ***Current active DoD Secret clearance required***

Requirements

Specialized Experience

• Four (4) years experience using and maintaining Microsoft server or PC based applications.
• Four years experience with IT Customer Service organization
• Two (2) years direct experience with U.S. military command and control or commercial LAN/WAN communication systems.

Specialized Certification

• Microsoft Enterprise Desktop Support Technician
• Microsoft 365 Certified: Modern Desktop Administrator
• Microsoft Certified Solutions Administrator

Security Clearance

Current U.S.SECRET clearance required (IT-1).

Special Requirements

DoD 8570.01-M, IA workforce certification: IAT-II (Security+).

Education

Bachelor of Science/Arts Degree in Engineering or Computer Science or Science or Business Administration or Mathematics. Bachelor's degree plus 3 years of specialized experience, or an associate's degree plus 7 years of specialized experience, or a major certification plus 7 years of specialized experience, or 11 years of specialized experience.

About SBS

SBS is pleased to offer a comprehensive benefits package to eligible, full time employees. This includes Medical, Dental, Vision, 401k, Life Insurance/Disability, and Paid Time Off (PTO). SBS provides the opportunity to work with the best in the industry on a wide range of cutting-edge enterprise technologies in a fast-paced culture that rewards leadership and creative thinkers.

Equal Opportunity Statement

Strategic Business Systems, Inc. (SBS) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.