Systems Administrator

Ascension Fed; Wiesbaden; Hybride; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Ascension Federal Services, Inc. (AFS) is seeking candidates to provide on-site GEOINT IT support in Wiesbaden, Germany, connecting local users with the enterprise support team.

Responsibilities include independent break/fix and advanced troubleshooting for GEOINT workstations and applications; resolve SOCET GXP, OS, hardware, and local connectivity issues; maintain secure configurations; install equipment and software; train users and coordinate with vendor services.

Qualifications

• 10+ years in user and field support; bachelor's degree or equivalent experience. Extensive hands-on support experience and the ability to work independently on advanced user problems.
• Required certifications: ITIL Foundation and CompTIA Security+.

Responsabilités

• Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.
• Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.
• Maintain secure system configurations, equipment accountability, and detailed incident and repair records.
• Install and test equipment and software, coordinate vendor repairs, and train users.
• Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.

Connaissances

On-site IT support

Advanced troubleshooting

Incident documentation

Independent work

Formation

Bachelor's degree or equivalent experience

Outils

SOCET GXP

Windows OS

GEOINT workflows

Description du poste

Ascension Federal Services, Inc. (AFS) is seeking candidates to support a Scalable GEOINT program. Provide on-site GEOINT IT support in Wiesbaden, Germany, connecting local users with the enterprise support team.

Responsibilities

• Provide independent on-site break/fix and advanced troubleshooting for GEOINT workstations and applications.
• Resolve SOCET GXP, operating-system, hardware, and local connectivity issues; coordinate with the Fort Gordon helpdesk.
• Maintain secure system configurations, equipment accountability, and detailed incident and repair records.
• Install and test equipment and software, coordinate vendor repairs, and train users.
• Evaluate upgrades and workflow improvements; guide support personnel on complex technical problems.

Required qualifications

• 10+ years in user and field support; bachelor's degree or equivalent experience. Extensive hands-on support experience and the ability to work independently on advanced user problems.
• Required certifications: ITIL Foundation and CompTIA Security+.

Security and assignment requirements

Final Top Secret clearance required at start of work. This is a TS/SCI mission; SCI access is subject to customer requirements. Meet applicable cyber workforce certification and computing-environment training requirements before performance/privileged access.

Must meet Germany TESA and applicable SOFA/travel requirements. On-site assignment; shift, weekend, on-call, and travel support may be required. Employment is contingent on contract award and position authorization.