Field Service Representative * (Wiesbaden, Germany)

FGS LLC; Wiesbaden; On-site; EUR 121,000 - 134,000; Full time

Job summary

FGS, LLC is seeking a Wiesbaden Field Service Representative to provide full-time, on-site GEOINT end-user support for the 66th Military Intelligence Brigade in Wiesbaden, Germany. This senior role requires Final Top Secret clearance and TS/SCI environment experience.

The position demands DoD 8140/8570 compliance, strong desktop/application troubleshooting, and experience with GEOINT applications such as SOCET GXP.

Qualifications

• Five+ years of hands-on user and field support in a complex environment.
• ITIL Foundation certification and CompTIA Security+ required.
• Ability to perform advanced desktop and application troubleshooting in the field.
• Meet DoD 8140/8570 and Army cyber/IT workforce qualification requirements.

Responsibilities

• Provide independent, hands-on user and field support for desktop systems, peripherals, and applications.
• Diagnose, repair, and resolve local hardware and software problems including GEOINT apps like SOCET GXP.
• Coordinate user requests and incidents with the Fort Gordon help desk; support via telephone, chat, and email; document in JIRA.
• Support 24/7/365 on-call mission with response within two hours of request.
• Install and troubleshoot local network connections and cabling; coordinate with vendors for repairs.
• Maintain local equipment configuration and security compliance by location and serial number.
• Coordinate with users, technical teams, and partners to address service issues and enterprise operations.
• Observe host-nation, SOFA, and accreditation procedures.

Skills

Five years field support

ITIL Foundation

CompTIA Security+

Advanced desktop troubleshooting

DoD 8140/8570 compliance

Education

Bachelor's degree OR equivalent experience

Tools

SOCET GXP

Job description

• Wiesbaden (State of Hesse), Germany

Requires US Citizenship – Employment Term and Type: Regular, Full Time

Required Security Clearance: Final Top Secret clearance required before beginning contract performance; position supports a TS/SCI environment.

Required Education: Bachelor's degree OR equivalent experience in lieu of a degree.

Salary Range: $135,000 – 150,000 BASE Salary Band

Job Title: Wiesbaden Field Service Representative (FSR)

Job Description: Provide full-time, on-site, senior field service and end-user support to Scalable GEOINT operations in Wiesbaden, Germany, supporting the 66th Military Intelligence Brigade (Theater) and coordinating with the central Fort Gordon help desk.

Primary Duties and Responsibilities

• Provide independent, hands‑on user and field support, including advanced troubleshooting of desktop systems, peripherals, and applications.
• Diagnose, repair, and resolve local hardware and software problems, including GEOINT‑specific applications such as SOCET GXP.
• Coordinate user requests and incidents with the Fort Gordon central help desk; support telephone, chat, and email communications and JIRA ticket documentation.
• Support timely user assistance and the enterprise 24/7/365 on‑call mission; help desk support is defined as within two hours of user request.
• Install and troubleshoot local network connections and physical fiber/copper cabling, including patch panels; coordinate repairs with vendors.
• Maintain local equipment configuration, security compliance, and accountability by location and serial number; support property disposition processes.
• Coordinate with supported users, technical teams, and mission partners to address service issues and support enterprise operations.
• Observe host‑nation, installation, SOFA, and applicable technical expert accreditation procedures.

Required Qualifications

• At least five years of experience in user and field support.
• Extensive experience providing top‑level technical user support and working independently in the field.
• ITIL Foundation certification and CompTIA Security+ certification.
• Ability to perform advanced desktop and application troubleshooting and hands‑on field assistance.
• Meet applicable DoD 8140/8570 and Army cyber/IT workforce qualification, certification, and training requirements.

Desired Qualifications

• Experience supporting SOCET GXP or other GEOINT applications in classified enterprise environments.
• Prior experience supporting U.S. military units in Germany and familiarity with DOCPER/ECOPS processes.
• Current Germany‑based availability or prior appropriate accreditation may support mobilization, but does not replace position‑specific approval.

Education Requirements

• Bachelor’s degree OR equivalent experience in lieu of a degree.

Security Clearance Requirements

• Final Top Secret clearance required before beginning contract performance; position supports a TS/SCI environment.
• TESA: For personnel hired in Germany as Technical Experts, obtain host‑nation Technical Expert Status Accreditation (TESA) under the applicable NATO SOFA Supplementary Agreement and DOCPER procedures.
• Support ECOPS application documentation including position description, offer/employment documentation, passport, and comprehensive resume showing at least ten years of month/year employment history without unaccounted gaps, employment type, duty locations, and educational credentials.
• Comply with applicable host‑nation laws and regulations and SOFA provisions; required travel/entry documentation must be approved before travel.

Physical Requirements

• Requires Sitting (66%), Standing (15%), Walking (15%), Near Acuity (100%), Color Determination (100%), Speaking (100%), Listening (100%), Sight (100%), Use of fingers and hands (100%), Travel <5% In-Country

This position description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. This and all positions are eligible for organization-wide transfer. Management reserves the right to assign or reassign duties and responsibilities at any time.

Company Overview

FGS, LLC is an international, leading-edge provider of technical services including Secure Information Systems, Security and Engineering, and Intelligence Analysis. Our turn‑key solutions include the design, engineering, deployment operations, and sustainment of secure technology and critical infrastructure for the protection and safety of our customers' mission‑critical information, processes, and personnel. Demonstrating an unyielding commitment to our customers, superior trust and dedication with our partners, and leading‑edge technical expertise over the past seven years, FGS has experienced explosive growth providing superior services throughout the world, from North America and the Pacific Rim to the Middle East and Europe.

FGS provides secure, leading‑edge technology and process management services to military, government, and commercial clients worldwide.

FGS offers a generous compensation package including health, dental, vision, 401(k), group life insurance, and educational reimbursement, among other benefits.

We value our employees and strive to offer many opportunities for professional growth.

FGS, LLC is an Equal Opportunity Employer as to all protected groups, including protected veterans and individuals with disabilities

FGS Careers
113 Howard St., Suite 301
La Plata, MD 20646