SME Field Service Representative (Wiesbaden, Germany)

Qbe Llc; Wiesbaden; Hybrid; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Health coverage

401(k) match

PTO

Training and certification support

Job summary

QBE, LLC is seeking an on-site SME Field Service Representative in Wiesbaden, Germany to support the 66th Military Intelligence Brigade (Theater). You will deliver hands-on user and system support, set requirements, install hardware/software, train users, and guide staff at the site.

You will act independently, evaluate hardware/software, and lead junior staff on special projects while ensuring secure operations and adherence to accreditation standards.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of field support experience.
• TESA eligibility and relevant security requirements.

Responsibilities

• Provide hands-on user and field support on-site and remotely.
• Set up equipment, install software and operating systems, and troubleshoot issues.
• Train users and create training materials for hardware and software.
• Escalate complex problems to vendors or technicians and coordinate resolutions.
• Maintain records of service actions and prepare delivery/installation reports.

Skills

Field support experience

Education

Bachelor's degree or equivalent experience

ITIL Foundation

CompTIA Security+

DoD 8140.03 baseline certification

CE certification

Job description

Full-time

Wiesbaden, Germany

Be the on-site Scalable GEOINT expert for an Army intelligence unit in Europe. QBE is looking for an SME Field Service Representative in Wiesbaden, Germany, supporting the 66th Military Intelligence Brigade (Theater). This is a key position on the contract. Working independently, you'll deliver top-level, hands-on user and system support, set requirements, evaluate hardware and software, train users, and direct other support staff at the site.

About QBE, LLC

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued.

What you will do

• Be the first call for users, solving technical issues in person, by phone or electronically, from printing and email to installations and operating systems.
• Keep a close eye on the daily performance of computer systems.
• Set up equipment for users, including cabling, operating systems and software.
• Work through technical manuals, user conversations and diagnostics to find and fix the root cause.
• Answer user questions about software and hardware quickly and clearly.
• Install and repair hardware, software and peripherals to design and installation specifications.
• Work with staff, users and management to define requirements for new systems or changes.
• Run commands and watch system behavior to confirm correct operation and catch errors early.
• Keep records of daily data communication transactions, problems and fixes, and installation work.
• Escalate major hardware or software problems and defective products to vendors or technicians.
• Evaluate software and hardware and recommend improvements or upgrades.
• Build training materials and procedures and train users on hardware and software.
• Inspect equipment and review order sheets to prepare deliveries to users.
• Run office automation feasibility studies, including workflow, space design and cost comparisons.
• Lead junior and senior staff on special projects, problem-solving, monitoring and installing data communication equipment and software.
• Modify and customize commercial software for internal needs.

Requirements

What you bring

Must have:

• 5+ years of experience in user and field support.
• A bachelor's degree or equivalent experience.
• SME-level user support experience and the ability to work independently in the field, providing hands-on help.
• Certifications: ITIL Foundation and CompTIA Security+.
• Cyber certification: DoWM 8140.03 baseline certification and CE certification before privileged access.
• Host-nation status: Must qualify for Technical Expert Status Accreditation (TESA) under Article 73 of the NATO SOFA Supplementary Agreement. Your résumé must show at least 10 years of work history with month and year dates and no gaps, plus employment types, duty locations, and degree dates and majors.

CLEARANCE

• DOD TS/SCI

Why QBE

• Benefits highlights: Health coverage, 401(k) match, PTO, training and certification support
• Your work matters. You'll keep a theater intelligence brigade in Europe connected to the systems it depends on.
• Leaders will rely on you. Unit leaders will rely on you as their senior on-site technical expert.
• You'll have real ownership. You'll run support at your site and direct the staff who help deliver it.

#qf
#qg

Physical Requirements

• Ability to remain in a stationary position for extended periods while working at a computer.
• Ability to communicate effectively through virtual and in-person meetings.
• Ability to perform duties in an office, remote, or hybrid environment based on program requirements.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.?

Equal Opportunity Employer

QBE, LLC is an Equal Opportunity Employer, including of individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

QBE is committed to providing reasonable accommodations to qualified individuals with disabilities.