Help Desk Technician - Derbyshire

Brewer Science, Inc.; Garching bei München; Vor Ort; EUR 21.000 - 35.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Identity theft protection

Pet insurance

Paid leave including community service

Employee stock ownership

401k

Bonus plans

Educational assistance

Employee assistance program

Zusammenfassung

Brewer Science, Inc. is seeking a Help Desk Technician to provide IT support for employees in Derbyshire, UK. The role involves responding to requests via phone, email, in-person, service tickets, or chat, and assisting with setup and deployment of computers and devices.

The candidate will diagnose hardware and software issues, including printers, networking, and password resets, and will escalate complex problems when needed. Documentation and collaboration with IT teams are essential.

Qualifikationen

• Provide IT support to employees in response to requests.
• Assist in planning, design, documentation, and assembly of IT systems.

Aufgaben

• Serve as the primary contact for users seeking technical assistance via phone, email, in-person, service ticket, or chat.
• Diagnose and resolve common hardware and software issues including printer problems, software installs, networking, and password resets.
• Log, document, and track support requests in the help desk system with detailed records for follow-up.
• Escalate more complex issues to senior technicians or other IT teams with proper context.
• Assist users with basic training on software applications and system features.
• Assist in setup, configuration, and deployment of new computers and devices.
• Assist in inventory management and organize IT storage areas.
• Collaborate with enterprise applications and IT Operations teams.

Kenntnisse

Customer support

Troubleshooting

Hardware troubleshooting

Software installation

Networking

Documentation

Escalation procedures

Tools

Printer issues

Jobbeschreibung

Location: Darley Abbey, United Kingdom

Job Id:2275-7661

# of Openings:1

Brewer Science, Inc. is a major innovator of high-technology solutions for the semiconductor / microelectronics markets. We are currently seeking a purpose-driven candidate with an ownership mentality to fill an open position as a Help Desk Technician. This position will be located in Derbyshire, UK.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor an employment visa for this position.

Summary:
Help Desk Technicians provide IT support to employees in response to requests and create documentation. They also participate in planning, design, documentation, and assembly of IT systems and infrastructure at Brewer Science.

Responsibilities:

Serve as the primary contact for users seeking technical assistance, responding promptly to inquiries via phone, email, in-person, service ticket, or chat.

Diagnose and resolve common hardware and software issues, such as printer problems, software installations, networking, password resets, and other computer-related technology.

Accurately log, document, and track support requests and resolutions in the help desk ticketing system, ensuring detailed records for follow-up and analysis.

Identify and **escalate** more complex or unresolved issues to senior level technicians and specialists or other IT teams, providing necessary context and documentation.

Assist users with basic training and guidance on software applications, system features, and best practices.

Assist in the setup, configuration, and deployment of new computers, workstations, and peripheral devices.

Assist in inventory management for IT related devices, organization of the Help Desk and IT storage areas, and electronic recycling.

Collaborate and work with the enterprise applications and IT Operations teams.

Education & Credentials:

2+ years of related experience or

An equivalent combination of education and experience.

• Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance
• Paid leave, including community service leave, wellness breaks, and other special leave
• Employee stock ownership, 401k, and bonus plans
• Educational assistance & employee assistance program

Equal Employment Opportunity - M/F/Disability/Veterans