Hebrew-Speaking Customer Experts for a Tech Leader

Teleperformance Spain; Deutschland; Remote; EUR 18.000 - 25.000; Vollzeit

Benefits dieser Stelle

Relocation support

Health care benefits

Comprehensive training

Career growth opportunities

Referral bonuses

Zusammenfassung

Teleperformance Greece is seeking a Hebrew-speaking customer expert to join our multinational team in Greece. You will engage customers via phone, chat, and email, troubleshoot mobile devices, and help users secure their accounts.

You will receive complete training and relocation support to Greece, with a competitive salary and opportunities for career growth. You should have Hebrew fluency, strong English, and solid communication skills.

Qualifikationen

• Fluent in Hebrew and proficient in English.
• Familiarity with Apple devices or similar tech is a plus.
• Excellent communication and troubleshooting abilities.
• Prior customer support experience is advantageous.

Aufgaben

• Communicate with customers via phone, chat, and email.
• Track and follow cases to close efficiently.
• Maintain high customer satisfaction for a major brand.
• Provide troubleshooting for mobile devices (iOS/macOS).
• Assist customers to manage accounts and passwords.
• Arrange repairs for hardware issues.
• Escalate unresolved cases to Level 2 support.

Kenntnisse

Hebrew fluency

Advanced English

iOS/macOS familiarity

Strong communication

Customer support exp

Jobbeschreibung

Are you passionate about the latest technology and gadgets? Are you fluent in Hebrew? Work in Greece as a customer expert with a Top Tech Leader! Teleperformance Greece connects customers with the world’s top brands for more than 30 years. With a team of more than 12.000 employees from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos - providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media. We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Hebrew customer experts’ team, after following a complete training by certified instructors. Please note that in order for the recruitment process to start, you need to be an EU citizen, or Schengen zone / EU passport holder, or have a Greek residence permit (providing access to work) or a corresponding certificate of electronic submission (formerly known as "blue paper").

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Set-up repairs for hardware-related issues
• Escalate unresolved cases by contacting 2nd level support Interaction Experts

What you will bring:

• Fluency in Hebrew
• Advanced English knowledge
• Familiarity with iOS and/or MacOS, or comparable technology, is preferred
• Great communication skills
• Prior customer support experience would be an advantage
• Strong troubleshooting skills

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Referral Program: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity
  Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all