Head of Operations

allO; München; Vor Ort; EUR 80.000 - 110.000; Vollzeit

Zusammenfassung

A tech-driven company in gastronomy is seeking a Head of Operations to lead key teams in onboarding, hardware, and support. The role requires over 8 years of leadership experience in operations, focusing on building efficient processes and utilizing AI for optimization. Candidates should thrive in diverse environments and demonstrate a strong ability to manage and grow teams. This position offers substantial responsibilities, opportunities for personal growth, and a competitive salary in a dynamic startup culture.

Leistungen

30 paid vacation days

Regular team events

Health benefits

Public transport subsidy

Modern Apple equipment

Qualifikationen

• 8+ years in leadership roles in operations.
• Experience in Q-Commerce, Logistics, Fintech, or Hardware-enabled SaaS.
• Ability to build operational processes from scratch.

Aufgaben

• Build and iterate on end-to-end processes for Onboarding and Customer Support.
• Manage and grow teams in Onboarding, Hardware/Service, and Support.
• Identify opportunities to use AI and automation in operations.

Kenntnisse

Leadership in operation-intensive environments

Process building

Data and AI optimization

Prioritization

Attention to detail

Cultural fluency

Jobbeschreibung

Job Description

About us

Can you imagine what kind of operational chaos local restaurants face behind the counter? It is time for a change! We are allO—the digital backbone of restaurants, the future of gastronomy, and the reliable partner of local businesses. We are bringing a revolution to local restaurants and empowering them to become local champions. We are a team with people from >15 different countries and serve more than a thousand restaurants in Germany. Join allO and help revolutionize the future of gastronomy with us!

About This Position

We are scaling further! 🚀We are looking for a powerhouse Head of Operations to lead our Onboarding, Hardware & Service, and Support teams.

This isn't a "soft" relationship management role; it is a process-heavy, execution-focused position for someone who loves building systems that don't break. You will bridge the gap between our technology and the physical reality of a busy kitchen. If you excel here, this role offers significant responsibility and growth potential within the company.

Job Requirements

• Experience: 8+ years in leadership roles within operation-intensive environments (e.g., Q-Commerce, Logistics, Fintech, or Hardware-enabled SaaS).
• The "Builder" Mindset: You have a track record of building complex operational processes from scratch, not just maintaining existing ones.
• Data & AI Driven: You are obsessed with efficiency and use the latest AI tools to optimize workflows and reduce manual labor.
• Prioritization & KPIs: You are ruthless when it comes to prioritization and hitting KPIs.
• Grit & Detail: You are super patient when dealing with "edge cases" but maintain a keen eye for detail across all operations.
• Cultural Fluency: You thrive in international environments and enjoy working with the diverse backgrounds that make up the European gastronomy scene.
• Location: You are based in (or willing to relocate to) Munich or Berlin.

Job Responsibilities

• Architect the Machine: Build, document, and constantly iterate on the end-to-end processes for Onboarding, Hardware/Inventory, and Customer Support.
• Lead the Front Line: Manage and grow three distinct teams:
  • Onboarding: Ensuring restaurants go live faster and are trained to power‑user status.
  • Hardware & Service: Managing the physical supply chain, inventory, and field‑service requests.
  • Support: Overseeing chat and phone support to ensure lightning‑fast, high‑quality resolutions.
• Scale through Automation: You will be "crazy about AI." We expect you to identify every opportunity to use AI and automation to handle repetitive tasks and edge cases.
• Cross‑Functional Leadership: Act as the operational glue between the Founders, as well as Finance, Marketing, Sales, and Account Management to ensure commercial promises are operationally deliverable.
• Culture & Expansion: Lead a diverse team and interact with our multicultural restaurant partners as we prepare to scale allO across Europe.

Job Benefits

• Working closely with founders: Collaborate directly with the leadership and an ambitious and competent "inner‑circle" team.
• Direct impact: You are the reason our customers are happy and our growth is sustainable.
• Ownership: The opportunity to take ownership and help build the leading restaurant management tech platform.
• Startup Environment: A collaborative, fast‑paced atmosphere with significant room for personal growth.
• Diverse Team: A very motivated, international team with a flat structure.
• Compensation: A very competitive and attractive salary package.
• Perks & Benefits:
  • 30 paid vacation days per year.
  • Regular team events full of fun and spirit.
  • Great offices in the centers of Munich and Berlin with unique perks.
  • Modern Apple equipment.
  • Health benefits (Wellhub / Wellpass).
  • Discounts on brands via corporate benefits.
  • Public transport subsidy (Deutschlandticket).