Head of Digital Operations, Germany

Iron Mountain Incorporated; Berlin; Hybrid; EUR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive pay

Flexible work options

Health & retirement plans

Learning and development

Job summary

Iron Mountain is seeking a Head of Digital Operations (Germany) to lead day-to-day and long-term digital service delivery across multiple centers, shaping growth and profitability of a ca. €22M business.

You will lead a team of ~200 professionals, driving operational excellence and a data-driven culture to elevate customer experience. In this role you will optimize processes, collaborate with Sales, IT, HR and Finance, and implement digital initiatives in a globally matrixed organisation.

Qualifications

• Extensive leadership experience in BPO/BPM operations.
• Strong knowledge of P&L management, forecasting, and reporting.
• LEAN or process optimization experience in global organisations.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Fluent German and English, both written and spoken.

Responsibilities

• Drive strategic operational growth across German centers; optimise P&L and expenses.
• Build and coach a high-performing team of ~200 employees and supervisors.
• Elevate customer experience using KPIs and VOC feedback.
• Ensure facilities, health and safety standards and data center infrastructure optimisation.
• Collaborate with Sales, HR, IT, and Finance to drive revenue growth and digital initiatives.

Skills

Leadership

P&L management

Process optimization

German & English

Education

Bachelor's degree

MBA preferred

Tools

Kofax Capture/KTM

Job description

About Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

Head of Digital Operations, Germany

As our Head of Digital Operations in Germany, you will have the opportunity to lead our day-to-day and long-term digital service delivery across multiple centers, directly shaping the growth and profitability of a ca. €22M business. Leading a team of approximately 200 dedicated professionals, you will drive operational excellence, foster a continuous learning environment, and elevate customer experience through data-driven decisions and continuous process optimisation. Here, your operational leadership and strategic vision will ensure our customer offerings continuously set the standard in digital transformation.

What You’ll Do (Responsibilities)

In this role, you will:

• Drive Strategic Operational Growth: Manage and sustain business strategies, budgets, and operational performance across assigned German centers to optimise financial performance, P&L, and expense control.
• Empower and Lead Teams: Build and coach a high-performing team of ~200 employees and supervisors, cultivating a culture of continuous learning, accountability, safety, and innovation.
• Elevate Customer Experience: Oversee service quality, labor utilisation, and customer satisfaction by actively applying key performance indicators (KPIs) and Voice of the Customer (VOC) feedback.
• Ensure Compliance and Infrastructure Optimisation: Manage facilities, vehicles, health and safety (BHP) standards, and system conversions with data centers while balancing Capex investments efficiently.
• Partner Across the Business: Collaborate closely with Sales, HR, IT, and Finance partners to drive revenue growth, execute organisational changes, and implement digital initiatives.

What You’ll Bring (Skills & Qualifications)

• Extensive leadership experience in non-voice Business Process Outsourcing (BPO/BPM) operational management (mailroom, scanning, data capture).
• Strong knowledge of P&L management, financial forecasting, database reporting, and document management solutions (experience with Kofax Capture/KTM preferred).
• Proven capability in LEAN or process optimisation methodologies within globally matrixed organisations.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Fluent verbal and written communication skills in both German and English.

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.