Head of Digital Operations Germany

Iron Mountain; Köln; On-site; EUR 120,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Flexible work options

Health plans

Learning & growth

Job summary

Iron Mountain in Germany is seeking a strategic, operational Head of Digital Operations to lead day-to-day and long-term digital service delivery across multiple centers, shaping growth and profitability of a ca. €22M business.

You will lead a team of approximately 200 dedicated professionals, driving operational excellence and continuous learning to elevate customer experience through data-driven decisions.

Qualifications

• Extensive leadership experience in non-voice BPO/BPM operational management.
• Strong knowledge of P&L management, financial forecasting, document management solutions (Kofax Capture/KTM preferred).
• Proven capability in LEAN or process optimization methodologies within globally matrixed organizations.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Fluent verbal and written communication in German and English.

Responsibilities

• Drive Strategic Operational Growth: Manage strategies, budgets, and performance to optimize financials across German centers.
• Empower and Lead Teams: Build and coach a ~200-strong team, fostering learning, accountability, safety, and innovation.
• Elevate Customer Experience: Oversee service quality, labor utilization, and KPI/VOC feedback.
• Ensure Compliance and Infrastructure Optimization: Manage facilities, H&S standards, and system migrations with data centers.
• Partner Across the Business: Collaborate with Sales, HR, IT, and Finance to drive revenue and digital initiatives.

Skills

Leadership

P&L management

LEAN / process optimization

Communication (German & English)

Education

Bachelor's degree

Tools

Kofax Capture

Job description

Iron Mountain is seeking an strategic, operational Head of Digital Operations, Germany to join our Operations team.

As our Head of Digital Operations in Germany, you will have the opportunity to lead our day-to-day and long-term digital service delivery across multiple centers, directly shaping the growth and profitability of a ca. €22M business. Leading a team of approximately 200 dedicated professionals, you will drive operational excellence, foster a continuous learning environment, and elevate customer experience through data-driven decisions and continuous process optimisation. Here, your operational leadership and strategic vision will ensure our customer offerings continuously set the standard in digital transformation.

What You’ll Do (Responsibilities)

In this role, you will:

• Drive Strategic Operational Growth: Manage and sustain business strategies, budgets, and operational performance across assigned German centers to optimize financial performance, P&L, and expense control.
• Empower and Lead Teams: Build and coach a high-performing team of ~200 employees and supervisors, cultivating a culture of continuous learning, accountability, safety, and innovation.
• Elevate Customer Experience: Oversee service quality, labor utilization, and customer satisfaction by actively applying key performance indicators (KPIs) and Voice of the Customer (VOC) feedback.
• Ensure Compliance and Infrastructure Optimization: Manage facilities, vehicles, health and safety (BHP) standards, and system conversions with data centers while balancing Capex investments efficiently.
• Partner Across the Business: Collaborate closely with Sales, HR, IT, and Finance partners to drive revenue growth, execute organizational changes, and implement digital initiatives.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Extensive leadership experience in non-voice Business Process Outsourcing (BPO/BPM) operational management (mailroom, scanning, data capture).
• Strong knowledge of P&L management, financial forecasting, database reporting, and document management solutions (experience with Kofax Capture/KTM preferred).
• Proven capability in LEAN or process optimization methodologies within globally matrixed organizations.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Fluent verbal and written communication skills in both German and English

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Ready to lead our digital operations and shape the future of information management in Germany?