Continuous Improvement Manager

Iron Mountain Incorporated; Hürth; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Health, wellness and retirement plans

Opportunities for continuous learning

Job summary

Iron Mountain is seeking an operational Continuous Improvement Manager in Germany to join our Operations Transformation team. You’ll influence site performance across Germany by eliminating bottlenecks, refining processes, and embedding sustainable ways of working.

Joining our team means taking on a hands-on role where your analytical mindset and collaborative coaching will challenge the status quo to raise operational standards.

Qualifications

• Several years of experience in Continuous Improvement, Operational Excellence, Process Excellence, or Operations Transformation.
• Strong knowledge of high-volume BPO, scanning/document processing, logistics, shared services, or manufacturing environments.
• Practical experience with improvement methodologies such as Lean, Six Sigma, Kaizen, PDCA, or DMAIC (Lean Six Sigma Green or Black Belt is an advantage).
• Fluency in both German and English.

Responsibilities

• Drive Operational Excellence & Stabilization across German sites.
• Lead Performance Governance & KPIs with robust routines.
• Provide coaching on decision‑making and escalation handling.
• Audit daily security requirement implementation and document workflows.
• Foster cross-site engagement and smooth handovers between IT and Operations.

Skills

Continuous Improvement

Operational Excellence

Process Improvement

Stakeholder Management

Coaching

German language

English language

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an operational Continuous Improvement Manager Germany to join our Operations Transformation team.

In this role, you’ll have the opportunity to directly influence site performance across Germany by eliminating bottlenecks, refining core processes, and embedding sustainable ways of working.

Joining our team means taking on a hands‑on role where your analytical mindset and collaborative coaching will challenge the status quo to raise operational standards. Here, your expertise will empower site leaders and drive measurable enhancements across throughput, quality, and service level adherence.

What You’ll Do (Responsibilities)

• Drive Operational Excellence & Stabilization: Conduct deep‑dive reviews of throughput and cost drivers to implement pragmatic improvements and ensure strict SLA adherence across German sites.
• Lead Performance Governance & KPIs: Shift the focus from reporting overload to steering‑relevant metrics while establishing robust daily and weekly performance routines.
• Enable & Spar with Leadership: Provide coaching on decision‑making and escalation handling while clarifying roles and responsibilities to eliminate informal dependencies.
• Maintain Process & Compliance Integrity: Audit the daily implementation of security requirements and document operational workflows to ensure seamless knowledge transfer.
• Foster Cross‑Site Engagement & Handover: Facilitate best‑practice sharing across locations and moderate interfaces between IT and Operations to ensure smooth handovers to internal ownership.

What You’ll Bring (Skills & Qualifications)

• Several years of experience in Continuous Improvement, Operational Excellence, Process Excellence, or Operations Transformation.
• Strong knowledge of high‑volume BPO, scanning/document processing, logistics, shared services, or manufacturing environments.
• Practical experience with improvement methodologies such as Lean, Six Sigma, Kaizen, PDCA, or DMAIC (Lean Six Sigma Green or Black Belt is an advantage).
• Confident coaching and stakeholder management capabilities with fluency in both German and English.

What We Offer (Benefits)

• Location: Germany
• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work‑life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category

Project/Program Management Group

About Iron Mountain

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.

Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.