Head of Digital Operations, Germany

Iron Mountain; Berlin; On-site; EUR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive compensation & benefits

Flexible work options

Health, wellness & retirement plans

Learning & growth opportunities

Job summary

Iron Mountain Germany seeks a strategic Head of Digital Operations to lead day-to-day and long-term digital service delivery across German centers, influencing a ~€22M business. You’ll drive operational excellence, foster a learning culture, and elevate customer experience through data-driven decisions.

You will manage a ~200-strong team and partner with Sales, HR, IT, and Finance to enable growth and digital transformation while ensuring compliance and efficient Capex governance.

Qualifications

• Extensive leadership experience in non-voice BPO/BPM operational management.
• Strong knowledge of P&L management, forecasting, and document management solutions.
• LEAN or process optimization experience in globally matrixed organisations.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Fluent verbal and written English and German.

Responsibilities

• Lead day-to-day and long-term digital service delivery across German centers.
• Drive operational growth, budgets, and financial performance (P&L).
• Build and coach a ~200-person team with a culture of learning and safety.
• Oversee service quality, KPI governance, and VOC feedback.
• Collaborate with Sales, HR, IT, and Finance to drive digital initiatives.

Skills

Leadership

P&L management

Lean / process optimization

German & English

Education

Bachelor's degree

MBA

Tools

Kofax Capture/KTM

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an strategic, operational Head of Digital Operations, Germany to join our Operations team.

As our Head of Digital Operations in Germany, you will have the opportunity to lead our day-to-day and long-term digital service delivery across multiple centers, directly shaping the growth and profitability of a ca. €22M business. Leading a team of approximately 200 dedicated professionals, you will drive operational excellence, foster a continuous learning environment, and elevate customer experience through data-driven decisions and continuous process optimisation. Here, your operational leadership and strategic vision will ensure our customer offerings continuously set the standard in digital transformation.

What You’ll Do (Responsibilities )

In this role, you will:

• Drive Strategic Operational Growth: Manage and sustain business strategies, budgets, and operational performance across assigned German centers to optimise financial performance, P&L, and expense control.
• Empower and Lead Teams: Build and coach a high-performing team of ~200 employees and supervisors, cultivating a culture of continuous learning, accountability, safety, and innovation.
• Elevate Customer Experience: Oversee service quality, labor utilisation, and customer satisfaction by actively applying key performance indicators (KPIs) and Voice of the Customer (VOC) feedback.
• Ensure Compliance and Infrastructure Optimisation: Manage facilities, vehicles, health and safety (BHP) standards, and system conversions with data centers while balancing Capex investments efficiently.
• Partner Across the Business: Collaborate closely with Sales, HR, IT, and Finance partners to drive revenue growth, execute organisational changes, and implement digital initiatives.

What You’ll Bring (Skills & Qualifications)

The ideal candidate will have:

• Extensive leadership experience in non-voice Business Process Outsourcing (BPO/BPM) operational management (mailroom, scanning, data capture).
• Strong knowledge of P&L management, financial forecasting, database reporting, and document management solutions (experience with Kofax Capture/KTM preferred).
• Proven capability in LEAN or process optimisation methodologies within globally matrixed organisations.
• Bachelor’s degree required; MBA or advanced degree preferred.
• Fluent verbal and written communication skills in both German and English

What We Offer (Benefits)

• Competitive compensation and benefits aligned with experience.
• Flexible work options/alternative work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category: Operations Group