Head of C2B Customer Journey – CRO & CRM (f/m/x)

AUTO1 Group; Berlin; Hybrid; EUR 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Hybrid options

Flexible working hours

30 days vacation

Educational budget

International and diverse environment

Lead a high-impact function

Zusammenfassung

AUTO1 Group, Europe’s leading digital automotive platform for buying and selling used cars, is seeking a Head of C2B Customer Journey to unite CRM and conversion optimisation and lead the team delivering wirkaufendeinauto.de and international brands. You will translate customer insights into measurable business impact across the customer journey.

You will define the quarterly vision, own funnel KPIs from visit to sale, and drive a high-velocity, statistically rigorous A/B testing program.

Qualifikationen

• Proven experience in leading CRO, CRM, and lifecycle marketing strategies to drive conversion in high-consideration marketplaces.
• Track record of building high-velocity, statistically rigorous A/B testing programs with measurable impact.
• Data-driven optimization using SQL and Tableau to identify funnel opportunities and growth hypotheses.
• Growth-focused collaboration with Product and Engineering to accelerate customer journey improvements.
• People and Stakeholder leadership across cross-functional teams (Tech, Pricing, Operations).
• Structured, hands-on approach translating business goals into actionable roadmaps with strong English and European-language fluency.
• Experience using AI agents to increase a team's output while ensuring appropriate human oversight.

Aufgaben

• Team Leadership: Lead and develop the CRO and C2B CRM teams, guiding ~1 Team Lead and 6 direct reports.
• Strategic Roadmap: Define the vision and quarterly roadmap for the C2B customer journey, balancing quick wins with long-term initiatives.
• KPI & Experimentation: Own C2B funnel KPIs from visit to sale; build a fast, rigorous A/B testing pipeline.
• AI & Operations: Integrate AI agents with proper trust protocols and QA.
• Cross-Functional Collaboration: Align Marketing, Product, and Engineering to drive end-to-end improvements.
• Customer Insights: Synthesize behavioral, CRM, and research data into actionable insights.

Kenntnisse

Strategic Leadership

Experimentation Expertise

Data & Technical Fluency

Growth Product Management

People & Stakeholder Leadership

Operational Excellence

AI-Enabled Delivery

Tools

SQL

Tableau

Jobbeschreibung

AUTO1 Group is Europe’s leading digital automotive platform for buying and selling used cars. Our Marketing organisation connects millions of customers with our vehicle-buying and selling services across multiple markets and brands.

The C2B Customer Journey team owns the end-to-end experience for customers selling their cars to AUTO1 Group through wirkaufendeinauto.de and our international car-selling brands. From the first visit through lead generation, pricing, booking and purchase, the team plays a direct role in driving the company’s revenue and supplying inventory to the Retail business.

As Head of C2B Customer Journey, you will bring together CRM and Conversion Optimisation under one strategic direction. You will lead established teams, strengthen our experimentation culture and ensure that customer insights are translated into measurable business impact.

What we offer

• We offer hybrid options, flexible working hours and 30 days of vacation.
• An educational budget to support your personal and professional growth.
• A fast-paced environment with the opportunity to shape a strategically important customer journey and make a direct impact on business performance.
• A truly international and diverse working environment with more than 90 nationalities.
• The opportunity to work with established teams and lead a high-impact function

AUTO1 Group is Europe’s leading digital automotive platform for buying and selling used cars. Our Marketing organisation connects millions of customers with our vehicle-buying and selling services across multiple markets and brands.

The C2B Customer Journey team owns the end-to-end experience for customers selling their cars to AUTO1 Group through wirkaufendeinauto.de and our international car-selling brands. From the first visit through lead generation, pricing, booking and purchase, the team plays a direct role in driving the company’s revenue and supplying inventory to the Retail business.

As Head of C2B Customer Journey, you will bring together CRM and Conversion Optimisation under one strategic direction. You will lead established teams, strengthen our experimentation culture and ensure that customer insights are translated into measurable business impact.

Job Description

• Team Leadership: Lead and develop the CRO and C2B CRM, managing 1 Team Lead and approximately 6 direct reports. Foster a high-performance culture driven by data and continuous experimentation.
• Strategic Roadmap: Define the vision and quarterly roadmap for the C2B customer journey, balancing short-term conversion opportunities with long-term strategic initiatives.
• KPI & Experimentation: Own C2B funnel KPIs from visit to sale; build and lead a high-velocity, statistically rigorous A/B testing pipeline.
• AI & Operations: Integrate AI agents into the team, defining protocols for trust, human oversight, and QA.
• Cross-Functional Collaboration: Serve as the primary interface between Marketing, Product, and Engineering to accelerate improvements. Align with Pricing, Acquisition, and Operations to optimize the end-to-end experience.
• Customer Insights: Create a holistic understanding of the C2B customer by synthesizing behavioral, CRM, and research data to provide actionable insights for all stakeholders.

Qualifications

• Strategic Leadership: Proven experience in leading CRO, CRM, and lifecycle marketing strategies to drive conversion in high-consideration marketplace environments.
• Experimentation Expertise: Track record of building high-velocity, statistically rigorous A/B testing and experimentation programs that deliver measurable business impact.
• Data & Technical Fluency: Skilled in data-driven optimization using tools like SQL and Tableau to identify funnel opportunities and define growth hypotheses.
• Growth Product Management: Expertise in collaborating with Product and Engineering teams to accelerate the implementation of customer journey improvements.
• People & Stakeholder Leadership: Experienced in managing mixed teams and influencing cross-functional stakeholders (Tech, Pricing, Operations) to achieve strategic objectives.
• Operational Excellence: A structured, hands-on approach to translating business goals into actionable roadmaps while maintaining fluency in English and other European languages.
• AI-Enabled Delivery: Experience using AI agents to increase a team's output, combined with the judgement to tell a credible agent result from a plausible-looking wrong one, and to define where automation ends and human sign-off begins.

Additional Information

Nice-to-have

• Experience in the automotive industry, classifieds or another high-consideration marketplace.
• Technical understanding of web development, CRM platforms and product delivery processes.
• Experience optimising a customer journey from initial acquisition through lead generation, pricing, booking and completed purchase.
• Basic understanding of corporate reporting standards.

Contact

Igor Popov

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.