(Senior) Project Manager in Customer Service (f/m/x)

AUTO1 Group; Berlin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Free coffee

Soft drinks and water

Organic fruits/vegetables

Above-average corporate pension plan

Babbel language courses

Job summary

A leading automotive company in Berlin seeks a (Senior) Project Manager for customer service optimization. You will play a key role in improving customer experience, managing cross-functional projects, and driving process enhancements. The ideal candidate has strong analytical skills, experience in growth companies, and is fluent in English. This role offers opportunities for personal growth and a collaborative environment.

Qualifications

• Work experience in a matrix organization, preferably in a growth company.
• Ability to thrive in a fast-paced environment and deliver measurable results.

Responsibilities

• Design and execute initiatives for improving customer experience.
• Gain insights to optimize processes and scale business.
• Manage stakeholders across different business units.
• Write and review business cases, drive projects from design to release.
• Work on different projects and conceptualize key growth initiatives.

Skills

Strong communication skills

Process Management

Data Excellence

Analytical skills

Structured thinking

Attention to detail

Self-starter mentality

Interpersonal skills

Fluent in English

Conversational in German

Advanced knowledge in Microsoft Excel

First experience with Tableau

Job description

Overview

(Senior) Project Manager in Customer Service (f/m/x)

As (Senior) Project Manager you will take on a decisive key position with regard to our customer service journey and optimization of our C2B business unit wirkaufendeinauto.de internationally for all our markets in Europe. You will act independently and with recognition value for our brand. We are looking for a team player with strong communication skills in Customer Service, Process Management and Data Excellence. We are seeking candidates who have driven significant impact through process improvements in previous roles.

Responsibilities

• Design and execute initiatives and play a crucial part in implementing them to ensure continuous improvement of the customer experience and the customer service organization
• Gain deep insights into how to optimize and implement processes and learn how to scale a business in direct cooperation with our Management team
• Carry out cross-functional projects and manage stakeholders across different business units such as marketing, purchasing, finance and business analytics, cash management, accounting and document management
• Write and review business cases, perform supporting research and analysis and drive projects from their design to release
• Work parallel as a generalist on different projects and conceptualize key growth initiatives and bring them to live to show impact within the organization

Qualifications

• Work experience in a matrix organization, preferably in a growth company, start-up or management consulting
• Excellent analytical skills, structured thinking, exceptional attention to detail
• Ability to thrive in a fast-paced environment and deliver measurable results
• Self-starter mentality with organizational and interpersonal skills
• Fluent in English, conversational in German, and advanced knowledge in Microsoft Excel and SQL; first experience with Tableau is a plus

Additional Information

• Location: Berlin’s Kreuzberg district
• Facilities: Free coffee, soft drinks, water and organic fruits/vegetables
• Personal growth with the opportunity to contribute your ideas
• Above-average corporate pension plan
• Babbel language courses

Join us in building the best way to buy and sell cars. If you do not meet 100% of the requirements, apply anyway. We offer room for growth and opportunities to learn.

Contact

Efhalya Arsya

EEO statement: At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.