Guest Service Agent (m/w/d)

Penta Hotels; Eisenach; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Pension plan

Free parking

Relocation assistance

Internal training

F&B discounts

Cultural exchange

Personal day on birthday

Health benefits

Zusammenfassung

A leading hotel chain in Eisenach seeks a motivated hospitality professional to provide exceptional guest service from check-in to farewell. The ideal candidate will have completed training in hospitality or gastronomy and be proficient in both German and English. Responsibilities include greeting guests, serving refreshments, managing correspondence, and handling cash registers. Benefits include competitive salary, relocation assistance, internal training, and a casual dress code.

Qualifikationen

• Training in hospitality or gastronomy is mandatory.
• Needs to be attentive, responsible, and eager to help.
• Must communicate effectively in both German and English.

Aufgaben

• Greet guests and welcome them during check-in.
• Provide service in the lounge and serve refreshments.
• Respond to emails and manage shift cash register.
• Say goodbye warmly to leave a positive impression.

Kenntnisse

Service proficiency

Bilingual (German and English)

Hygiene and cleanliness adherence

Team contribution

Ausbildung

Completed training in hospitality or gastronomy

Jobbeschreibung

Responsibilities

• Greeting – first contact with guests, welcoming them with a refreshing drink at the bar while checking them in.
• Tips – provide recommendations on hotel services and local attractions.
• Service – host in your lounge, serving favourite drinks and snacks.
• Office – respond to emails, check invoices, manage and close the shift cash register.
• Farewell – say goodbye warmly so guests leave with a positive impression.

Qualifications

• Completed training in hospitality or gastronomy; proficient in service and reception duties.
• Strict adherence to hygiene and cleanliness standards.
• Proficient in German and English for guest and team communication.
• Attentive and responsible, eager to contribute to the team.

Benefits

• Competitive salary, with optional individual pension plan.
• Flat hierarchies; your opinion matters.
• Free parking at the hotel.
• Relocation assistance for moving to Eisenach; temporary accommodation available.
• Internal training and development opportunities.
• Casual dress code – jeans and T‑shirt welcome.
• F&B discounts for staff.
• International workplace, cultural exchange.
• Personal day on your birthday.
• Health benefits via fitness club membership.

Work atmosphere: relaxed and supportive. Guests and family allowed to stay at the hotel for two nights per year at discounted rates.