Germany Key Account Manager

Career Executive 赛睿人力资源; Nordrhein-Westfalen; On-site; EUR 60,000 - 90,000; Full time

Job summary

Career Executive 赛睿人力资源 is seeking a results-driven Key Account Manager to build and nurture relationships with KA and SME customers in Germany. You will deeply understand client needs and deliver tailored office solutions.

In this role you will lead a key account team, coordinate cross-functional resources, and drive sales strategies to expand market share while maintaining high-quality service standards. German and English fluency are essential.

Qualifications

• Bachelor degree or above is required.
• Minimum 3 years of B2B sales or key account experience.
• Experience in office products/related B2B sectors.
• Excellent communication and negotiation skills.
• Fluent in German and English.

Responsibilities

• Establish and maintain long-term relationships with KA & SMEs customers and understand their business needs.
• Develop personalized product solutions and service models to meet procurement needs.
• Coordinate with internal teams to provide one-stop service from demand analysis to after-sales support.
• Develop and execute sales strategies to achieve targets and grow market share.
• Train and coach key account team members to improve capabilities and service quality.

Skills

Excellent communication

Negotiation skills

Fluent German

Fluent English

Education

Bachelor degree or above

Job description

Build and maintain strong relationships with key accounts, deeply understanding their needs and

providing tailored solutions. Drive sales and market share growth through strategic planning and

market insights. Lead and train the key account team to deliver high-quality service and maintain a

Job Description

1. Key customer relationship management

• Establish and maintain long-term cooperative relationships with KA & SMEs customers, and have a deep understanding of customers' business needs and development directions.
• Through regular communication and visits, timely feedback on the changes in customer needs, and provide customers with professional advice and suggestions.

2. Solution provided

• According to the office products needs of customers, develop personalized product solutions and service models to ensure that customers' operational and procurement needs are met.
• Work closely with the internal team to coordinate resources to provide customers with one-stop service from demand analysis, product recommendation to after-sales support.

3. Sales and performance are achieved

• Develop and execute sales strategies and business growth plans to ensure the achievement of sales targets.
• Through market analysis and customer demand insights, we will explore new business opportunities and increase the company's market share in the office product field.

4. Team management

• Train and coach key account team members to improve their business capabilities and ensure that team members have professional skills to serve key accounts.
• Establish an efficient customer service process, optimize team work efficiency, and provide customers with a high-quality service experience.

5. Market research and competitive analysis

• Continue to pay attention to market dynamics and competitors, and adjust customer plans in a timely manner to enhance the company's competitive advantage in the market.
• Participate in the formulation and optimization of the company's KA customer-related policies, and provide feasible suggestions for the company.

Qualifications

• 1. Bachelor degree or above.
• 2. Min 3 years of experience in B2B sales, key account management or sales,
• 3. Experience managing customers within the office products, stationery, workplace solutions, distribution, wholesale or adjacent B2B sectors
• 4. Excellent communication and negotiation skills, able to deal with customer needs independently, and flexibly respond to market changes.
• 5. Proficient in office software, fluent German and English.