Dutch-Speaking Customer Support Specialist

Jobtailor; Deutschland; Remote; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Customer Support Specialist fluent in Dutch to assist European business clients via phone, email, and chat. You will help users navigate digital advertising tools and self-service platforms, delivering both pre-sales and post-sales support.

You will investigate and resolve technical issues, ensure timely follow-up, and look for ways to improve advertising performance while building strong customer relationships.

Qualifikationen

• Dutch language proficiency at native or fluent level.
• English proficiency at B2 minimum.
• Strong communication and relationship-building skills.
• Problem-solving mindset with attention to detail.
• Comfortable with online platforms and digital tools.
• Able to multitask and manage priorities.
• Customer-focused, proactive and team-oriented.
• Experience in customer service or digital marketing is a plus.
• Must be based in Portugal.

Aufgaben

• Provide professional support to business customers via phone, email, and chat.
• Assist clients in navigating and using digital advertising tools and self-service platforms.
• Deliver both pre-sales and post-sales support.
• Investigate and resolve technical and account-related issues.
• Ensure timely follow-up and clear communication with customers.
• Identify opportunities to improve clients' advertising performance and overall experience
• Collect valuable customer feedback and contribute to service improvements
• Support business clients across Europe
• Work with one of the world's leading digital advertising platforms

Kenntnisse

Dutch (C1/C2)

English (B2+)

Communication skills

Relationship building

Problem solving

Attention to detail

Multitasking

Customer focus

Team oriented

Digital platforms familiarity

Tools

Digital advertising platforms

Self-service platforms

Jobbeschreibung

• Provide professional support to business customers via phone, email, and chat
• Assist clients in navigating and using digital advertising tools and self-service platforms
• Deliver both pre-sales and post-sales support
• Investigate and resolve technical and account-related issues
• Ensure timely follow-up and clear communication with customers
• Identify opportunities to improve clients' advertising performance and overall experience
• Collect valuable customer feedback and contribute to service improvements
• Support business clients across Europe
• Work with one of the world's leading digital advertising platforms

Requirements

• Native or fluent Dutch (C1/C2 level)
• Good command of English (B2 minimum)
• Strong communication and relationship-building skills
• Problem-solving mindset with attention to detail
• Comfortable working with online platforms and digital tools
• Ability to multitask and manage priorities effectively
• Customer-focused, proactive, and team-oriented attitude
• Previous experience in customer service, technical support, sales support, or digital marketing is a plus
• Must be based in Portugal

Core Competencies

Demonstrates expertise in providing professional support to business customers through various communication channels, with a strong focus on digital advertising tools and customer satisfaction. Proficient in problem-solving and relationship-building, ensuring effective service delivery and continuous improvement.

Highest-signal resume keywords

• Fluent Dutch (C1/C2 Level)
• Good Command of English (B2 Minimum)
• Customer Service Experience
• Digital Advertising Tools Proficiency
• Technical Support Skills

Soft Skills

• Strong Communication Skills
• Relationship-Building Skills
• Problem-Solving Mindset
• Attention to Detail
• Multitasking Ability

Industry Keywords

• Customer Support
• Pre-Sales Support
• Post-Sales Support
• Technical Issues Resolution
• Customer Feedback Collection

Tools & Technologies

• Digital Advertising Platforms
• Self-Service Platforms