Support Specialist

GCS Recruitment; Deutschland; On-site; EUR 45,000 - 65,000; Full time

Job summary

GCS Recruitment is seeking a Support Specialist for Hamburg, Germany, to optimize last-mile operations and support the delivery network across Germany.

You will analyze data, drive process improvements, and partner with logistics teams, station managers, and delivery partners to scale solutions while ensuring safety and quality.

This 6-month contract offers exposure to a global tech and logistics leader, with potential extension based on performance.

Qualifications

• Strong analytical and problem-solving skills.
• Experience in logistics, operations, program management, or process improvement.
• Ability to influence stakeholders and deliver large-scale change.
• Data-driven mindset with a passion for continuous improvement.
• Willingness to travel up to 25% within Germany.

Responsibilities

• Analyze operational data to uncover improvement opportunities
• Lead process optimization and automation initiatives across delivery stations
• Collaborate with cross-functional stakeholders and delivery partners
• Drive scalable solutions that enhance network performance and customer experience
• Support expansion and operational excellence projects across Germany

Skills

Analytical thinking

Logistics experience

Stakeholder influence

Data-driven mindset

Travel readiness

Job description

Support Specialist | Hamburg, Germany

6-Month Contract | Extension Possible

Join a global technology and logistics leader that's redefining how millions of customers receive their orders every day.

We're looking for a "Support Specialist" to help drive operational excellence across North and East Germany's last-mile delivery network. In this highly visible role, you'll work with logistics teams, station managers, and delivery partners to identify opportunities, automate processes, and scale innovative solutions that improve safety, quality, cost efficiency, and driver experience.

What You'll Do

• Analyze operational data to uncover improvement opportunities
• Lead process optimization and automation initiatives across delivery stations
• Collaborate with cross-functional stakeholders and delivery partners
• Drive scalable solutions that enhance network performance and customer experience
• Support expansion and operational excellence projects across Germany

What We're Looking For

• Strong analytical and problem-solving skills
• Experience in logistics, operations, program management, or process improvement
• Ability to influence stakeholders and deliver large-scale change
• Data-driven mindset with a passion for continuous improvement
• Willingness to travel up to 25% within Germany

Why Apply?

• Work on high-impact projects within a cutting-edge, technology-enabled delivery network
• Collaborate with industry-leading operations and logistics teams
• Gain exposure to large-scale process optimization and automation initiatives
• Opportunity for contract extension based on performance and business needs

Location: Hamburg (with travel across Germany)
Contract: 6 months, with possibility of extension