German Speaking Support Agent - Logistics | Work In Greece - Paid Relocation

Mercier Consultancy MD; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading consultancy firm is looking for a German Speaking Support Agent specializing in logistics. This role involves providing high-quality customer support to German-speaking clients while assisting with their logistics inquiries. Ideal candidates will possess fluency in German and have experience in customer support, particularly in the logistics sector. This position offers a competitive salary, fully paid relocation to Greece, and additional benefits. Join a dynamic team dedicated to excellence in customer service.

Leistungen

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

2 Extra Salaries Per Year

Fully Paid Training

Health Insurance

Qualifikationen

• Fluency in German (written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer support in logistics or transportation is preferred.
• Excellent communication and customer engagement skills are required.

Aufgaben

• Deliver exceptional customer support to German-speaking clients via various channels.
• Assist with logistics inquiries related to shipping and service policies.
• Resolve customer complaints to maintain satisfaction levels.

Kenntnisse

Fluency in German

Strong communication skills

Problem-solving abilities

Tools

CRM systems

Logistics software

Jobbeschreibung

Overview

Mercier Consultancy MD is thrilled to announce an opening for a German Speaking Support Agent specializing in Logistics. This role offers the exciting opportunity to work in Greece with paid relocation assistance. As a Support Agent, you will be instrumental in providing top-notch service to our German-speaking clients, ensuring their logistics inquiries and needs are met with professionalism and efficiency.

Responsibilities

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat


• Assist customers with inquiries related to logistics services, including shipping options, order tracking, and service policies


• Effectively resolve customer complaints and issues to maintain high satisfaction levels


• Accurately document all customer interactions and issues in our CRM system for effective tracking and follow-up


• Collaborate with logistics and operations teams to ensure timely and efficient solutions for customer inquiries


• Keep abreast of service updates, policies, and industry trends to provide knowledgeable support to clients

Requirements

• Fluency in German (both written and spoken) is essential; knowledge of English is advantageous


• Previous experience in customer support, particularly in the logistics or transportation sector, is preferred


• Strong communication skills with a focus on customer satisfaction and engagement


• Excellent problem-solving abilities and a proactive approach to customer issues


• Familiarity with CRM systems and logistics software is beneficial


• A willingness to relocate to Greece for this position with paid relocation support


• A dedication to providing exceptional service in a fast-paced environment

Benefits

• Competitive Monthly Salary


• Fully Paid Relocation Package


• Monthly Performance Bonus


• 2 Extra Salaries Per Year


• Fully Paid Training


• Health Insurance


• And Much More..