German Speaking Performance Marketing Customer Success Manager (Hybrid)

Ignite; München; Hybrid; EUR 55,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary

Hybrid work policy

Wellpass membership

MacBook provided

Unlimited AI tool access

Job summary

Ignite, Europe’s AI-powered MarTech platform, seeks a (Senior) Customer Success Manager specializing in performance marketing and attribution. You will manage a dedicated client portfolio of ecommerce and lead-gen brands, translating multi‑channel insights into actionable growth strategies.

This role is strategic, not ticket-based, with hybrid work in the Greater Munich Area (3 days onsite, 2 days remote). You will partner with CMOs and media buyers to optimize budgets, testing frameworks, and

Qualifications

• 2+ years direct, hands-on experience in performance marketing or paid media with client management.
• In-depth knowledge of Meta Ads and Google Ads including campaign structure, budgets, attribution windows and scaling.
• Solid understanding of digital marketing fundamentals: UTM, funnels, multi-touch attribution.
• Commercial acumen with a direct, phone-first communication style and upsell awareness.
• Fluent German (C2) and business English (C1); based in Greater Munich Area or willing to relocate.

Responsibilities

• Strategic consultation and advisory for a portfolio of ecommerce and lead-gen clients—CMOs, marketing directors, and media buyers on budgets and channel structure.
• Post-setup onboarding and rapid value realization; teach clients to interpret attribution metrics for smarter ad-spend adjustments.
• Maintain portfolio health, reduce churn risks, and identify revenue growth opportunities via upselling.
• Translate attribution analytics into persuasive growth narratives; communicate recommendations via calls and video meetings.
• Leverage AI tools to streamline reporting and optimize daily workflows for scalable CS routines.

Skills

Client management

Strategic advisory

Data-driven storytelling

AI tools familiarity

Meta Ads & Google Ads knowledge

Tools

Meta Ads Manager

Google Ads

GA4

Google Tag Manager

Shopify / WooCommerce / Shopware

Job description

Location & Workplace: Greater Munich Metropolitan Area (Hybrid: 3 days on-site / 2 days remote)

Language Requirements: Fluent German (C2) and Business English (C1)

Compensation: €55,000 – €65,000 gross annual salary + Performance Bonus

Job Title: (Senior) Customer Success Manager — Performance Marketing & Attribution

Position Type: Full-Time

Industry: MarTech / AI-Powered SaaS

About Us

We are Europe's premier AI-powered SaaS platform in the MarTech and performance attribution space. Our technology empowers leading e-commerce brands and lead‑generation companies to unlock full data clarity, optimize multi‑channel ad spend, and maximize marketing ROI—all while adhering to the highest standards of data privacy compliance.

Role Overview

We are looking for a (Senior) Customer Success Manager who combines strategic client management skills with deep, hands‑on expertise in performance marketing and media buying.

In this role, you will not be resolving technical support tickets or handling routine administrative tasks. Instead, you will serve as a high-impact strategic consultant and trusted growth advisor for your own dedicated portfolio of clients. By translating multi‑channel attribution insights into clear, actionable performance strategies, you will help marketing leaders and C‑level executives optimize their budgets and scale their paid campaigns effectively.

Key Responsibilities

• Strategic Client Consultation & Advisory: Act as the primary strategic counterpart for a portfolio of e‑commerce and lead‑gen clients. Provide expert guidance to CMOs, Marketing Directors, and media buyers on channel budget allocation, campaign structures, creative testing frameworks, and multi‑channel scaling.
• Post‑Setup Onboarding & Rapid Value Realization: Partner with new accounts immediately following their initial technical setup. Teach client teams how to navigate and interpret complex attribution metrics, enabling them to make smarter, data‑backed ad‑spend adjustments early in their lifecycle.
• Portfolio Health, Retention & Revenue Growth: Maintain overall account health across your portfolio. Proactively identify churn risks before they materialise, introduce new platform feature updates, and unlock revenue growth through value‑driven upselling and expansion strategies.
• Data‑Driven Storytelling & Interactive Communication: Convert complex attribution analytics into persuasive, easy‑to‑digest growth narratives. Communicate recommendations through interactive, phone‑first and video consultations rather than relying on lengthy email threads.
• AI & Process Optimization: Actively leverage modern generative AI tools (such as ChatGPT, Claude, and internal productivity applications) to streamline reporting, optimize daily workflows, and build scalable Customer Success routines.

Key Requirements & Qualifications

Must‑Have Qualifications

• Professional Experience: Minimum 2+ years of direct, hands‑on experience in performance marketing, media buying, or paid media agency consulting (agency, MarTech vendor, or brand‑side) with proven, direct client management experience.
• Paid Media Expertise: In‑depth, practical knowledge of major ad networks—specifically Meta Ads and Google Ads—including campaign hierarchy setup, budget distribution, attribution windows, and scaling tactics.
• Core Marketing & Attribution Fundamentals: Thorough command of essential digital marketing concepts, including UTM parameter setup, marketing funnel progression, new vs. returning customer acquisition metrics, and multi‑touch attribution dynamics.
• Commercial Acumen & Communication Style: Excellent interpersonal skills with an assertive, direct, phone‑first communication style. Demonstrates a commercial eye for recognising expansion/upsell potential during client interactions.
• Language Skills & Location: Fluent German (C2 level) alongside business‑fluent English (C1 level). Must be currently based in the Greater Munich Area or willing to relocate.

Nice‑to‑Have Qualifications

• Comfort integrating AI tools (ChatGPT, Claude) into day‑to‑day operations.
• Familiarity with major e‑commerce platforms and tracking ecosystems (Shopify, WooCommerce, Shopware, GA4, Google Tag Manager, or TikTok Ads).

What We Offer

• Competitive Package: €55,000 – €65,000 gross annual base salary (commensurate with experience) plus an attractive performance‑based bonus scheme.
• Ownership & High‑Impact Work: Complete ownership over your client portfolio with a clear focus on high‑level strategy, customer success, and revenue expansion rather than routine support desk ticket management.
• Flexible Modern Workplace: Modern, equipped office space in Munich combined with a balanced hybrid working policy (3 days on‑site, 2 days remote), flat hierarchies, quick decision‑making paths, and close collaboration with our Product and Sales teams.
• Perks & Career Growth: Top‑tier hardware (high‑end MacBook), corporate health benefits (Wellpass membership), unlimited access to cutting‑edge AI tools, and continuous professional development opportunities within a high‑growth European MarTech company.