German Speaking Customer Success Manager – Tracking & MarTech Expert

Ignite; München; Hybride; EUR 55 000 - 65 000; Plein temps

Avantages offerts par ce poste

Hybrid work schedule

Premium hardware

Wellness membership (Wellpass)

AI productivity suites

Résumé du poste

Ignite, a leading AI-driven MarTech SaaS, is seeking a (Senior) Customer Success Manager specializing in Tracking, Analytics, or MarTech SaaS. This strategic, client-facing role focuses on advising executives on data collection, attribution, and ROI, rather than pure support.

You will own a portfolio of e-commerce and lead-generation clients in a hybrid Munich setup (3 days on-site, 2 days remote), collaborating with Product, Engineering, and Sales to drive adoption, value, and renewals.

Qualifications

• Minimum 2+ years of client-facing experience in tracking/MarTech SaaS or analytics consultancy.
• Strong knowledge of digital tracking infrastructure (pixels, server-side tracking, CMPs).
• Hands-on familiarity with Shopify, WooCommerce, Shopware, and analytics/tag management systems (GA4, GTM).
• Outstanding advisory and relationship-building skills, with ability to lead structured consultations with marketing directors and digital leads.
• Fluent German (C2) and business-fluent English (C1); Munich relocation readiness.

Responsabilités

• Manage a portfolio of e-commerce and lead-generation clients with high-touch strategic guidance.
• Educate clients on first-party data collection, server-side tracking, CAPI integration, and attribution improvements.
• Lead onboarding and show early value realization through multi-touch attribution insights.
• Drive adoption of advanced platform features, identify upsell/cross-sell opportunities, and mitigate churn.
• Leverage AI tools to optimize client communications and CS workflows.

Connaissances

Client-facing experience

Strategic account management

Advisory & presentation skills

German language proficiency

English language proficiency

Outils

Google Analytics 4

Google Tag Manager

Meta CAPI

Shopify

HubSpot

Intercom

Jira

Description du poste

Location & Workplace: Greater Munich Metropolitan Area (Hybrid: 3 days on-site / 2 days remote)

Language Requirements: Fluent German (C2) and Business-Fluent English (C1)

Job Title: (Senior) Customer Success Manager – Tracking, Analytics & MarTech SaaS

Position Type: Full-time

Target Industry: MarTech SaaS / Multi-Channel Performance Attribution

About Us

We are Europe's leading AI-driven SaaS platform operating at the intersection of MarTech and multi-channel performance attribution. Our proprietary solution enables fast-growing e-commerce brands and lead-generation businesses to capture end-to-end customer journeys accurately, gain clear data visibility, and navigate complex privacy landscapes with 100% GDPR compliance.

Role Overview

We are seeking a (Senior) Customer Success Manager who specializes in Tracking, Analytics, or MarTech SaaS.

This is a strategic, client-facing consulting role rather than a reactive technical support position. You will combine a solid understanding of modern tracking architecture (such as server-side tracking, Conversion APIs, and tagging setups) with account management expertise. By acting as a trusted technical and strategic advisor, you will guide marketing leads and executives on how robust data collection directly fuels accurate attribution, smarter budget allocation, and higher marketing ROI.

Key Responsibilities

• Dedicated Strategic Account Management: Serve as the primary, high-touch account lead for an assigned portfolio of e-commerce and lead-generation clients. Take full ownership of client health, satisfaction, and strategic roadmap development.
• Data Translation & Client Advisory: Bridge the gap between complex technical setups and high-level marketing decisions. Educate clients on how first-party data collection, server-side tracking, and Conversion APIs (CAPIs) improve attribution accuracy, translating technical data health into actionable ad-budget recommendations.
• Onboarding & Fast Value Realization: Onboard new clients into the platform, guiding their teams toward early wins. Ensure marketing stakeholders fully grasp how to interpret multi-touch attribution metrics to steer their paid channels effectively.
• Account Expansion & Churn Prevention: Maintain proactive communication to drive adoption of advanced platform features, identify strategic upsell/cross-sell opportunities, and mitigate retention risks well before renewal windows.
• AI & CS Process Innovation: Harness modern AI software (e.g., ChatGPT, Claude) to evaluate account engagement trends, streamline client communication routines, and continuously optimize internal Customer Success workflows.

Key Requirements & Qualifications

Must-Have Qualifications:

• Professional Experience: Minimum 2+ years of client-facing experience within a tracking agency, tracking software vendor, MarTech SaaS company, or analytics consultancy.
• Technical Tracking & Analytics Depth: Strong foundational knowledge of digital tracking infrastructure, including tracking pixels, Conversion APIs (Meta CAPI, Google CAPI), client-side vs. server-side tracking mechanisms, browser cookie limitations, and consent management platforms (CMPs).
• E-commerce & Tagging Ecosystems: Hands-on familiarity with core e-commerce platforms (Shopify, WooCommerce, Shopware) as well as standard web analytics and tag management systems (Google Analytics 4, Google Tag Manager).
• Communication & Commercial Acumen: Outstanding advisory, presentation, and relationship-building skills. Comfortable leading structured, phone-first and video consultations with marketing directors and digital leads.
• Language Skills & Location: Fluent German (C2 level) paired with business-fluent English (C1 level). Must reside in or be willing to relocate to the Munich area.

Tools & Productivity:

• Active experience leveraging AI tools (ChatGPT, Claude) to enhance daily productivity. Prior experience with platforms like HubSpot, Intercom, or Jira is considered a strong plus.

What We Offer

• Compensation & Financial Package: €55,000 – €65,000 gross annual base salary (commensurate with experience level) + Performance-linked bonus.
• High Autonomy & Strategic Focus: Complete portfolio ownership with a strong focus on strategic account development, client education, and value creation—not resolving repetitive support tickets.
• Modern Hybrid Environment: State-of-the-art office facility in Munich with a flexible hybrid schedule (3 days on-site / 2 days remote), flat hierarchies, quick decision-making, and direct exposure to core Product, Engineering, and Sales leadership.
• Perks & Career Advancement: Premium hardware (high-end MacBook), corporate health and fitness membership (Wellpass), unlimited access to modern AI productivity suites, and continuous career development inside a high-growth European MarTech company.