German Speaking Customer Success Manager – Tracking & MarTech Expert (Hybrid)

Eco Plus Solutions AB; München; Hybrid; EUR 55,000 - 65,000; Full time

Job summary

Eco Plus Solutions AB is seeking a (Senior) Customer Success Manager with a focus on Tracking, Analytics, or MarTech SaaS. The role blends strategic consulting with client leadership, guiding executives on data collection, attribution, and ROI.

The position requires German and English fluency, and a hybrid setup in the Munich area. You will educate clients on first-party data, server-side tracking, and CAPIs, while driving adoption of platform features and identifying upsell opportunities.

Qualifications

• Minimum 2+ years of client-facing experience in tracking/MarTech SaaS or analytics consultancy.
• Strong knowledge of digital tracking infrastructure and CMPs, with ability to explain data health to non-technical stakeholders.

Responsibilities

• Own a portfolio of e-commerce and lead-generation clients with high-touch strategic management.
• Translate complex tracking data into actionable ad-budget recommendations for clients.

Skills

Client-facing

Account management

MarTech SaaS

Data interpretation

Tools

HubSpot

Intercom

Jira

Job description

Location: Greater Munich Metropolitan Area (Hybrid: 3 days on-site / 2 days remote)

Position Type: Full-time

Compensation: €55,000 – €65,000 Gross Annual Salary + Performance Bonus

Languages Required: German (Native/C2) & English (Business Fluent/C1)

About Us

We are Europe's leading AI-driven SaaS platform operating at the intersection of MarTech and multi-channel performance attribution. Our proprietary solution enables fast-growing e-commerce brands and lead-generation businesses to capture end-to-end customer journeys accurately, gain clear data visibility, and navigate complex privacy landscapes with 100% GDPR compliance.

Role Overview

We are seeking a (Senior) Customer Success Manager who specializes in Tracking, Analytics, or MarTech SaaS.

This is a strategic, client-facing consulting role rather than a reactive technical support position. You will combine a solid understanding of modern tracking architecture (such as server-side tracking, Conversion APIs, and tagging setups) with account management expertise. By acting as a trusted technical and strategic advisor, you will guide marketing leads and executives on how robust data collection directly fuels accurate attribution, smarter budget allocation, and higher marketing ROI.

Key Responsibilities

• Dedicated Strategic Account Management: Serve as the primary, high-touch account lead for an assigned portfolio of e-commerce and lead-generation clients. Take full ownership of client health, satisfaction, and strategic roadmap development.
• Data Translation & Client Advisory: Bridge the gap between complex technical setups and high-level marketing decisions. Educate clients on how first-party data collection, server-side tracking, and Conversion APIs (CAPIs) improve attribution accuracy, translating technical data health into actionable ad-budget recommendations.
• Onboarding & Fast Value Realization: Onboard new clients into the platform, guiding their teams toward early wins. Ensure marketing stakeholders fully grasp how to interpret multi-touch attribution metrics to steer their paid channels effectively.
• Account Expansion & Churn Prevention: Maintain proactive communication to drive adoption of advanced platform features, identify strategic upsell/cross-sell opportunities, and mitigate retention risks well before renewal windows.
• AI & CS Process Innovation: Harness modern AI software (e.g., ChatGPT, Claude) to evaluate account engagement trends, streamline client communication routines, and continuously optimize internal Customer Success workflows.

Key Requirements & Qualifications

• Professional Experience: Minimum 2+ years of client-facing experience within a tracking agency, tracking software vendor, MarTech SaaS company, or analytics consultancy.
• Technical Tracking & Analytics Depth: Strong foundational knowledge of digital tracking infrastructure, including tracking pixels, Conversion APIs (Meta CAPI, Google CAPI), client-side vs. server-side tracking mechanisms, browser cookie limitations, and consent management platforms (CMPs).
• E-Commerce & Tagging Ecosystems: Hands-on familiarity with core e-commerce platforms (Shopify, WooCommerce, Shopware) as well as standard web analytics and tag management systems (Google Analytics 4, Google Tag Manager).
• Communication & Commercial Acumen: Outstanding advisory, presentation, and relationship-building skills. Comfortable leading structured, phone-first and video consultations with marketing directors and digital leads.
• Language Skills & Location: Native-level command of German (C2) paired with business-fluent English (C1). Must reside in or be willing to relocate to the Munich area (Hybrid model: 3 days in-office / 2 days remote).
• Tools & Productivity: Active experience leveraging AI tools (ChatGPT, Claude) to enhance daily productivity. Prior experience with platforms like HubSpot, Intercom, or Jira is considered a strong plus.

What We Offer

• Competitive Financial Package: Annual salary ranging from €55,000 to €65,000 gross (depending on experience level) plus a performance-linked bonus.
• High Autonomy & Strategic Focus: Complete portfolio ownership with a strong focus on strategic account development, client education, and value creation—not resolving repetitive support tickets.
• Modern Hybrid Environment: State-of-the-art office facility in Munich with a flexible hybrid schedule (3 days on-site / 2 days remote), flat hierarchies, quick decision-making, and direct exposure to core Product, Engineering, and Sales leadership.
• Perks & Career Advancement: Premium hardware (high-end MacBook), corporate health and fitness membership (Wellpass), unlimited access to modern AI productivity suites, and continuous career development inside a high-growth European MarTech company.