Support Engineer – Telephony

Jobtailor; Deutschland; Remote; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a skilled technical support specialist for phone systems. You will configure cloud and on-premises telephony, independently handle support tickets of all complexity levels, and find fast, sustainable solutions to technical issues.

You will collaborate closely with Development and Customer Success teams, share feedback to improve the product, and contribute to customer satisfaction and product quality.

Qualifikationen

• Hands-on experience with phone systems.
• Experience setting up and reconfiguring business telephony systems.
• Experience with cloud phone systems (e.g., Placetel, Sipgate, 3CX, Starface) or on-premises systems (e.g., Auerswald, Agfeo, Telekom systems).
• Knowledge of SIP trunking, extensions, hunt groups, call forwarding, outside-line access, and codecs.
• Systematic troubleshooting skills.
• Ability to analyze logs, reproduce errors, and identify their root causes.
• Clear, empathetic, and understandable verbal and written communication.
• Fluent German language skills.
• Ability to quickly familiarize yourself with unfamiliar phone system configurations.
• Willingness to learn and a growth mindset.
• Openness to feedback and new approaches to problem-solving.

Aufgaben

• Configure phone systems for customers.
• Independently handle support tickets of all complexity levels.
• Find fast, sustainable solutions to technical issues.
• Provide phone support to customers during peak periods and critical situations.
• Work closely with the Development and Customer Success teams.
• Share technical feedback gathered through customer interactions.
• Contribute to customer satisfaction and product quality.

Kenntnisse

Phone Systems

Cloud Phone Systems

SIP Trunking

Troubleshooting

German Fluency

Tools

Placetel

Sipgate

3CX

Starface

Auerswald

Agfeo

Telekom Systems

Jobbeschreibung

• Configure phone systems for customers
• Independently handle support tickets of all complexity levels
• Find fast, sustainable solutions to technical issues
• Provide phone support to customers during peak periods and critical situations
• Work closely with the Development and Customer Success teams
• Share technical feedback gathered through customer interactions
• Contribute to customer satisfaction and product quality

Requirements

• Hands-on experience with phone systems
• Experience setting up and reconfiguring business telephony systems
• Experience with cloud phone systems (e.g., Placetel, Sipgate, 3CX, Starface) or on-premises systems (e.g., Auerswald, Agfeo, Telekom systems)
• Knowledge of SIP trunking, extensions, hunt groups, call forwarding, outside-line access, and codecs
• Systematic troubleshooting skills
• Ability to analyze logs, reproduce errors, and identify their root causes
• Clear, empathetic, and understandable verbal and written communication
• Fluent German language skills
• Ability to quickly familiarize yourself with unfamiliar phone system configurations
• Willingness to learn and a growth mindset
• Openness to feedback and new approaches to problem-solving

Core Competencies

Demonstrates hands-on experience with phone systems, including cloud and on-premises configurations, while effectively troubleshooting technical issues and providing exceptional customer support. Fluent in German, with strong communication skills and a commitment to continuous learning and improvement.

Highest-signal resume keywords

• Hands-On Experience With Phone Systems
• Cloud Phone Systems Configuration
• SIP Trunking Knowledge
• Systematic Troubleshooting Skills
• Fluent German Language Skills

Hard Skills

• Phone Systems Configuration
• Business Telephony Systems Setup
• SIP Trunking
• Call Forwarding
• Error Analysis
• Log Analysis
• Codec Knowledge
• Hunt Groups
• Extensions
• Outside-Line Access

Soft Skills

• Clear Communication
• Empathy
• Willingness To Learn
• Openness To Feedback
• Problem-Solving

Industry Keywords

• Technical Support
• Customer Satisfaction
• Product Quality
• Customer Success
• Support Tickets

Tools & Technologies

• Placetel
• Sipgate
• 3CX
• Starface
• Auerswald
• Agfeo
• Telekom Systems