German Speaking Customer Success Account Manager

Ignite.; Würzburg; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Performance bonus

30 days paid leave

Hybrid work (1 remote day per week)

Job summary

Ignite. is seeking an Enterprise Customer Success Manager in a hybrid setup (Leipzig or Würzburg) to manage strategic enterprise accounts and drive platform adoption.

You will nurture C‑suite relationships, identify expansion opportunities, and steer renewals while collaborating with Sales and Product teams. The role requires C1 German and C1 English, 1 remote day per week, and a focus on long‑term retention with minimal travel.

Qualifications

• Experience in Account Management or Enterprise Customer Success in a B2B SaaS, startup, or scale-up.
• Fluent German and English at C1 level (oral and written).
• Practical CRM software experience; HubSpot preferred.
• Strategic thinking, strong negotiation skills, and autonomous work ethic.

Responsibilities

• Manage enterprise relationships and build partnerships with C‑suite stakeholders.
• Identify upsell/cross-sell opportunities with Sales and Product teams.
• Lead onboarding, drive platform adoption, and manage renewals.
• Conduct data‑driven business reviews to show ROI.
• Monitor account health to prevent churn and run retention campaigns.
• Coordinate with product, engineering, and sales teams for enterprise needs.

Skills

Account Management

Strategic thinking

Negotiation

Autonomous work ethic

Tools

HubSpot

Job description

Job Title: Enterprise Customer Success Manager

Location: Leipzig or Würzburg (Hybrid — 1 remote day per week)

Department: Client SuccessWork Type: Full-Time (Mid-to-Senior Level)

Travel: None (0%)

Languages Required: C1 German and C1 English

Salary Package: €40,000 – €50,000 base + annual performance bonus

Company & Role Summary

We are a rapidly scaling technology business creating cutting‑edge software platforms aimed at improving web accessibility. In your role as an Enterprise Customer Success Manager, you will assume a central position in expanding our business footprint by cultivating strategic enterprise client relationships, driving platform usage, and securing long‑term retention.

Primary Responsibilities

• Enterprise Relationship Management: Directly oversee major corporate accounts and build long‑lasting partnerships with C‑suite executives.
• Account Expansion: Spot opportunities for account growth through upselling and cross‑selling in direct collaboration with Sales and Product teams.
• Lifecycle Success: Direct smooth client onboarding processes, foster ongoing usage of platform features, and drive recurring contract renewals.
• Value Reviews: Execute data‑guided business performance reviews to highlight measurable return on investment for enterprise partners.
• Churn Prevention: Track indicators of account health to proactively detect churn risks and implement targeted retention campaigns.
• Cross‑Functional Collaboration: Serve as a strategic conduit connecting enterprise customers with our internal product development, engineering, and sales units.

Requirements & Qualifications

Essential Criteria:

• Experience: Demonstrated track record in Account Management or Enterprise Customer Success within a B2B SaaS, start‑up, or scale‑up company.
• Languages: Complete C1‑level fluency in both German and English (oral and written skills required).
• Tools: Practical background working with contemporary CRM software platforms (HubSpot preferred).
• Mindset: Strong capacity for strategic thinking, persuasive negotiation skills, and an autonomous work ethic.

Nice‑to‑Haves:

• Working knowledge of additional European languages is considered an asset.

Offerings & Benefits

• Compensation: €40,000 – €50,000 yearly base salary complemented by a performance bonus and 30 days of annual paid leave.
• Impact: High‑profile role featuring significant autonomy and clear pathways toward personal and professional development.
• Flexibility: Standard working schedule, 1 work‑from‑home day weekly, and zero business travel duties.
• Mission: Collaborate with a purpose‑driven organization dedicated to rendering the digital ecosystem accessible to all users.