German Speaking Customer Success Account Manager (Hybrid)

Ignite; Leipzig; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Annual performance bonus

Hybrid schedule

30 days paid annual leave

Job summary

Ignite is seeking an Enterprise Customer Success Manager in a hybrid role based in Leipzig or Würzburg, with up to one home office day per week. You will own strategic enterprise accounts, drive revenue growth, and collaborate with Sales and Product teams to expand client relationships.

You bring multi-year enterprise CS/ACM experience, fluency in German and English, and hands-on CRM know-how (HubSpot). The role combines strategic leadership with cross-functional collaboration.

Qualifications

• Extensive enterprise Account/Customer Success experience.
• Fluent German and English (C1), written and spoken.
• Hands-on CRM experience with HubSpot.
• Strong analytical, problem-solving, and negotiation skills.

Responsibilities

• Own strategic enterprise accounts and expand relationships.
• Build trust with executive-level decision-makers.
• Identify up-selling and cross-selling opportunities with Sales and Product teams.
• Manage full lifecycle from onboarding to renewal.
• Lead data-driven reviews with ROI and value metrics.
• Mitigate churn with proactive retention strategies.
• Serve as the internal advocate across teams.

Skills

Analytical thinking

Problem solving

Negotiation

Client focus

HubSpot

Tools

HubSpot

Job description

Job Title: Enterprise Customer Success Manager
Location: Leipzig or Würzburg (Hybrid — up to 1 Home Office day/week)
Department: Customer Success Management
Employment Type: Full-Time / Multi-Year Experience Compensation: €40,000 – €50,000 gross p.a. base + Annual Bonus
Languages Required: Fluent German (C1) & Fluent English (C1)

About The Employer & Mission

We are a growing, dynamic software enterprise (101–500 employees) specializing in the development of digital products and solutions dedicated to advancing web accessibility and online inclusion. As an Enterprise Customer Success Manager, you will step into a pivotal, high-impact strategic role, driving direct revenue growth for the company while partnering with major corporate client accounts.

Key Responsibilities

• Strategic Account Ownership: Assume full accountability for managing, steering, and strategically expanding relationships with enterprise-level client portfolios.
• Relationship Building: Establish durable, trust-based connections with key corporate decision-makers and executive leadership.
• Value Expansion: Proactively identify and secure up-selling and cross-selling opportunities by collaborating closely with internal Enterprise Sales and Product Management teams.
• Lifecycle Governance: Direct the complete lifecycle of client accounts, covering initial onboarding, solution adoption, performance optimization, and contract renewals.
• Data-Driven Success: Facilitate structured Business Reviews, tracking critical performance indicators while presenting demonstrable evidence of return on investment and business value.
• Churn Mitigation: Recognize early warning signs of client dissatisfaction and retention risks, deploying proactive mitigation strategies and retention frameworks.
• Cross-Functional Interface: Function as the primary internal advocate and communication bridge connecting enterprise clients with our technical, product, and sales divisions.

Ideal Candidate Profile

• Relevant Track Record: Multiple years of professional experience operating as an Account Manager or Customer Success Manager overseeing enterprise clients within a fast-paced start-up or scale-up setting.
• Bilingual Capability: Professional fluency in both German (C1 standard) and English (C1 standard) across verbal and written communication.
• Tool Expertise: Practical, hands-on background navigating modern CRM platforms (such as HubSpot).
• Core Competencies: Exceptional analytical reasoning and structured problem-solving talents, coupled with a deep client-first commitment and sharp negotiation skills.

Nice-to-Haves

• Proficiency in additional foreign languages.

Personality Traits

• Challenging Mindset: A readiness to constructively challenge customer assumptions and deliver expert, authoritative guidance.
• Ambitious & Assertive: Highly self-driven, proactive, and comfortable taking ownership within intricate corporate frameworks.
• Team-Oriented: A collaborative disposition combined with a genuine passion for cross-departmental teamwork.

Compensation & Core Benefits

• Attractive Package: €40,000 to €50,000 fixed gross annual base remuneration, augmented by an annual performance bonus and 30 days of paid annual leave.
• Strategic Autonomy: A critical position providing significant organizational visibility, direct business influence, and ongoing career advancement pathways within Customer Success.
• Work-Life Integration: Adaptable working hours combined with a balanced hybrid schedule permitting up to one home-office day weekly.
• Planning Security: Zero business travel required, guaranteeing dependable schedule stability and work-life balance.
• Meaningful Vision: Direct contribution toward building software technologies that expand web accessibility and promote worldwide digital equality.