German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Deutschland; On-site; EUR 20,000 - 33,000; Full time

Benefits offered by this job

Competitive monthly salary

Fully paid training

Health Insurance

Fully paid relocation package (flight,

relocation concierge — team handling,

Monthly performance bonus

And Much More

Job summary

Mercier Consultancy Group is seeking a German Speaking Back Office Gaming Support Specialist to join our team with relocation to Sofia, Bulgaria. You will support German-speaking players, verify accounts, review documentation, and ensure compliance within a fast-paced gaming and Esports environment.

This role offers fully paid relocation, training, health insurance, and a monthly salary, plus a relocation concierge to handle logistics.

Qualifications

• German native or fluent (spoken and written)
• Excellent English for cross-departmental communication
• EU passport (mandatory)
• Willing to relocate to Sofia, Bulgaria
• Experience in back-office support or Gaming/Esports is a plus

Responsibilities

• Provide professional back-office support for German-speaking players in Gaming & Esports.
• Verify player accounts, review documentation, and perform compliance checks.
• Monitor platforms for suspicious activity to ensure fair play.
• Resolve inquiries via email and ticketing systems with high service standards.
• Collaborate with internal departments to improve workflows in Gaming/Esports.
• Provide reporting on player trends and technical issues to management.

Skills

German Fluency

English Proficiency

Attention to detail

Fast-paced environment

Job description

German Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for connecting top-tier talent with industry-leading organizations across Europe. We specialize in providing high-end recruitment solutions that facilitate career growth while helping our partners excel in the competitive global market.

Job Overview

We are currently looking for a talented professional to join our team in an exclusive German Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique opportunity to immerse yourself in the high-energy world of Gaming & Esports, providing elite-level support while enjoying a seamless transition with our comprehensive relocation support for the best jobs in Bulgaria.

Key Responsibilities

• Deliver professional, back-office support for German-speaking players within the Gaming & Esports sector.

• Manage player account verification, documentation review, and compliance checks with precision.

• Monitor gaming platforms for suspicious activity to ensure a fair and secure competitive environment.

• Resolve complex player inquiries via email and ticketing systems, maintaining the highest standard of service.

• Collaborate with internal departments to improve workflows within the dynamic Gaming & Esports landscape.

• Provide accurate reporting on player trends and common technical issues to the management team.

• Maintain deep knowledge of game mechanics, tournament rules, and internal policies to provide expert assistance.

• Native or fluent German (spoken and written).

• Valid EU passport (mandatory).

• Proven passion for the Gaming & Esports industry.

• Strong attention to detail and ability to work in a fast-paced back-office environment.

• Excellent proficiency in English for cross-departmental communication.

• Ability to relocate to Sofia for this German Speaking Back Office Gaming Support Specialist position in Bulgaria.

What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in

• Monthly Performance Bonus

• And Much More

Living and working in Bulgaria offers a unique blend of vibrant city life, historical charm, and stunning natural landscapes. As one of the most sought-after destinations for German-speaking jobs, Bulgaria provides a Mediterranean-influenced climate and a welcoming local community that makes every newcomer feel right at home. It is a fantastic place to advance your career while enjoying a high quality of life.

Beyond the professional advantages, Bulgaria is famous for its delicious cuisine, affordable cost of living, and exciting social scene. By choosing this German Speaking Back Office Gaming Support Specialist position in Bulgaria, you are setting yourself up for an unforgettable adventure. With our dedicated concierge service handling every detail of your relocation, you will find that settling into Bulgaria is an effortless and rewarding experience.