Arabic Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Deutschland; On-site; EUR 11,000 - 18,000; Full time

Benefits offered by this job

Fully paid relocation

Health Insurance

Fully paid training

Monthly performance bonus

Premium workspace in Sofia

Relocation support

Job summary

Mercier Consultancy Group in Bulgaria is seeking an Arabic Speaking Back Office Gaming Support Specialist to join our team on site in Sofia. You will handle back-office inquiries, monitor accounts for compliance, and communicate in Arabic with players.

Requirements: native/fluent Arabic, strong English for internal comms, ability to relocate to Sofia, prior customer support or admin experience is a plus; full relocation assistance provided.

Qualifications

• Native or fluent Arabic is mandatory.
• English is required for internal team communications.
• Willingness to relocate to Sofia, Bulgaria for this on-site role.
• Experience in customer support or administrative roles is a plus.

Responsibilities

• Manage and resolve back-office inquiries for Gaming platforms.
• Monitor player accounts for compliance and fair play.
• Provide Arabic-language communication to support player accounts.
• Collaborate with internal teams to address technical issues affecting gaming experience.
• Analyze game data and player feedback for market improvements.
• Maintain documentation of support cases in internal database.
• Stay updated on Gaming & Esports trends.

Skills

Arabic language

English (internal comms)

Problem solving

Independent work

Tools

CRM software

Ticketing system

Data analysis

Job description

Arabic Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading organizations across Europe. We take pride in being the bridge for professionals seeking high-impact careers through exclusive jobs in Bulgaria and beyond, ensuring our candidates land in environments where they can truly thrive.

Job Overview

We are currently scouting for a dedicated professional to join our team as an Arabic Speaking Back Office Gaming Support Specialist in Bulgaria. This role is a unique opportunity to immerse yourself in the fast-paced Gaming & Esports industry, providing critical back-office oversight and support to ensure a seamless experience for a global Arabic-speaking player base.

Key Responsibilities

• Manage and resolve complex back-office inquiries for high-profile Gaming & Esports platforms
• Monitor player accounts to ensure compliance with industry safety standards and fair play regulations
• Provide high-level, professional communication in Arabic to support player account management
• Collaborate with internal departments to address technical issues affecting the regional gaming experience
• Analyze game data and player feedback to suggest improvements for the Arabic-speaking market
• Maintain meticulous documentation of all support cases within the company's internal gaming database
• Stay updated on the latest trends and shifts within the global Gaming & Esports landscape

Requirements

• Native or fluent Arabic (spoken and written) is mandatory for this role
• A deep passion for the Gaming & Esports industry and an understanding of its unique community
• Strong problem-solving skills and the ability to work independently in a professional back-office environment
• Excellent command of English for internal team communications
• Previous experience in customer support or administrative roles is considered a significant advantage
• Must be willing to relocate to Sofia, Bulgaria, for this on-site opportunity

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training on our specialized gaming systems
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel) to facilitate your move to Bulgaria
• Monthly Performance Bonus linked to your excellence in this Arabic Speaking Back Office Gaming Support Specialist position in Bulgaria
• Access to premium workspace facilities in the heart of the capital
• And Much More..

Life in Bulgaria

Sofia, Bulgaria, offers a vibrant, modern lifestyle that perfectly balances professional growth with rich cultural history. Known for its stunning mountain views and pleasant weather, Bulgaria provides an exceptional backdrop for those seeking an international career among like-minded individuals. As you settle into your new home, you will find that living in Bulgaria is both affordable and incredibly rewarding.

We handle all the logistical heavy lifting, ensuring your relocation to Bulgaria is smooth and stress-free. From delicious local cuisine to a thriving social scene in Sofia, you will quickly discover why so many professionals are choosing Bulgaria for their next career step.