German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria

Mercier Consultancy MD; Dresden; On-site; EUR 22,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Relocation package

Training program

Monthly performance bonus

Career growth

Job summary

Mercier Consultancy Group in Bulgaria is seeking a German-speaking Client Solutions Consultant to deliver top-tier support via phone, email, and live chat, while aligning with partner brands.

You will analyze client needs, resolve inquiries, and collaborate with internal teams, with a fully supported relocation package and paid training. Excellent German and customer-service mindset required.

Qualifications

• Fluent German, written and spoken.
• Experience in customer support or client-facing roles.
• Strong communication and problem-solving skills.
• Proficient with digital customer service tools.

Responsibilities

• Deliver exceptional customer support to German-speaking clients via phone, email, and live chat.
• Analyze client needs to provide effective, professional solutions.
• Maintain high quality standards for all interactions and reflect brand values.
• Collaborate with internal teams to resolve complex inquiries efficiently.
• Act as a brand ambassador reflecting partner standards in Bulgaria.
• Meet and exceed KPIs within the customer support framework.
• Continuously update knowledge of internal systems and procedures.

Skills

German language

Customer support

Communication

Computer skills

Teamwork

Job description

German Speaking Client Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier global talent and industry-leading corporations. As we expand our reach, we are proud to offer exclusive access to the most sought-after jobs in Bulgaria within the thriving customer support services sector.

Job Overview

We are currently seeking a dynamic professional for the German Speaking Client Solutions Consultant position in Bulgaria. This role is ideal for individuals who excel in customer support services and are eager to elevate their careers in a vibrant, international environment while enjoying the support of a comprehensive relocation package.

Key Responsibilities

• Deliver exceptional customer support services to German-speaking clients via phone, email, and live chat
• Analyze client needs to provide effective, professional solutions that enhance overall satisfaction
• Maintain high quality standards for all customer interactions, ensuring brand excellence in a professional service environment
• Collaborate with internal teams to resolve complex technical or account-related inquiries efficiently
• Act as a brand ambassador, ensuring that all communications reflect the values and standards of the partners we represent in Bulgaria
• Meet and exceed performance targets and KPIs set within the customer support services framework
• Continuously update your knowledge of internal systems and evolving service procedures to provide the best possible support

Requirements

• Native or fluent German (spoken and written) is mandatory for this role
• Valid EU passport or a valid work permit for Bulgaria
• Proven experience in customer support services or a similar client-facing role
• Strong communication skills and a professional, solution-oriented mindset
• Flexibility to work in a fast-paced environment and a desire to pursue German-speaking jobs abroad
• Excellent computer literacy and proficiency in navigating digital customer service tools

Benefits

What We Offer

• Competitive Monthly Salary
• Fully Paid Training programs to ensure your success
• Health Insurance coverage
• Fully Paid Relocation Package (flight, transfer, hotel) to make your transition seamless
• Monthly Performance Bonus linked to your individual success in customer support services
• Professional growth opportunities within the international job market of Bulgaria
• And Much More..

Life in Bulgaria

Living in Bulgaria offers a unique blend of rich history, modern infrastructure, and a Mediterranean-influenced climate that makes it a highly desirable destination for expats. When choosing from German-speaking jobs abroad, Bulgaria stands out for its vibrant culture, stunning landscapes, and a cost of living that allows for a high quality of life.

Our relocation experts handle every detail, ensuring your move to Bulgaria is stress-free. From local culinary delights to a booming social scene, settling into your new home in Bulgaria is an exciting chapter. Join our team and experience why the professional community in Bulgaria continues to grow year after year.