French Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy MD; Deutschland; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Relocation package

Training program

Health insurance

Relocation flight & hotel

Performance bonus

Career development

Team-building events

Modern office

Job summary

Mercier Consultancy Group is seeking a French Speaking Player Support Specialist to join its Gaming & Esports hub in Bulgaria. This role offers full relocation to Sofia and a chance to turn passion for digital entertainment into a thriving career.

You will handle multi-channel support for French-speaking players, troubleshoot issues, protect accounts, and contribute to knowledge bases while collaborating with an international team.

Qualifications

• Native or fluent French is strictly required.
• A genuine interest in Gaming & Esports industry and understanding of modern gaming platforms.
• Valid EU passport (mandatory) to ensure smooth relocation to Sofia HQ.
• Exceptional problem-solving skills and ability to thrive in a fast-paced high-tech environment.
• A proactive customer-centric mindset with excellent attention to detail.

Responsibilities

• Provide high-quality gaming support via email, chat and voice to a global player base.
• Maintain expertise in current Gaming & Esports titles to resolve inquiries.
• Escalate recurring issues and bugs to development teams to improve UX.
• Manage player accounts with security, verification and fair-play standards.
• Deliver professional, empathetic communication reflecting partner brands.
• Collaborate with an international team to improve knowledge bases for French markets.

Skills

French fluency

Gaming interest

Communication skills

Problem-solving

Job description

French Speaking Player Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting elite talent with industry-leading organizations across Europe. We specialize in sourcing professionals for high-growth sectors, consistently delivering excellence in staffing and BPO advisory services.

Job Overview

We are currently seeking an enthusiastic professional for a French Speaking Player Support Specialist position in Bulgaria to join a world-class Gaming & Esports hub. This is an incredible opportunity to turn your passion for digital entertainment into a thriving career while enjoying a seamless relocation to the vibrant heart of Eastern Europe.

Key Responsibilities

• Provide high-quality technical and account support to a global community of gamers via email, chat, and voice channels
• Maintain deep expertise in current Gaming & Esports titles to troubleshoot complex player inquiries effectively
• Champion the user experience by identifying recurring issues and escalating technical bugs to the development teams
• Manage player accounts with a focus on security, verification, and ethical fair-play standards
• Deliver professional, empathetic, and timely communication that reflects the brand identity of our premium gaming partners
• Collaborate within an international team to enhance knowledge bases and streamline support workflows for French-speaking markets

Requirements

• Native or fluent French (spoken and written) is strictly required for this role
• A genuine interest in the Gaming & Esports industry and an understanding of modern gaming platforms
• Valid EU passport (mandatory) to ensure smooth transition to our headquarters in Sofia
• Exceptional problem-solving skills and the ability to thrive in a fast-paced, high-tech environment
• A proactive customer-centric mindset with excellent attention to detail

Benefits

• Competitive Monthly Salary package
• Fully Paid Training program to ensure you are a master of the industry
• Comprehensive Private Health Insurance
• Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
• Generous Monthly Performance Bonus tied to your success in the Gaming & Esports sector
• Career development pathways within one of the most exciting jobs in Bulgaria
• And Much More, including team-building events and state-of-the-art office facilities

Life in Bulgaria

Sofia is rapidly becoming the premier destination for professionals seeking top-tier French-speaking jobs in Europe. As a city, Bulgaria offers an incredible blend of rich history, mountainous landscapes, and a modern, vibrant urban culture that makes living in Bulgaria an adventure every single day.

By accepting this French Speaking Player Support Specialist position in Bulgaria, you are choosing a high quality of life with affordable living costs and a booming social scene. Relocating to Bulgaria is made easy with our full support, ensuring you can focus on enjoying the delicious local cuisine and the welcoming community that defines life in Bulgaria.