French Speaking Player Support Specialist - Work In Sofia, Bulgaria

Mercier Consultancy Group; Deutschland; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

€1,500 Signing Bonus

Job summary

Mercier Consultancy Group seeks a French Speaking Player Support Specialist to join our international Gaming & Esports team in Bulgaria. You will serve as the primary contact for Francophone players and resolve a range of queries with professionalism.

Relocation support is provided, including flight, transfer, and hotel, plus a €1,500 signing bonus. The role offers fully paid training, health insurance, and clear career progression paths in the global gaming sector.

Qualifications

• Fluency in French is mandatory.
• EU passport valid.

Responsibilities

• Act as primary contact for players in Gaming & Esports.
• Resolve technical, account, and billing issues.
• Maintain knowledge of game mechanics and platform updates.
• Provide proactive community support to Francophone players.
• Document interactions using CRM tools.
• Ensure platform security and data privacy.

Skills

French language

English language

Communication skills

Customer focus

Work under pressure

Tools

CRM tools

Job description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm dedicated to connecting top-tier talent with world-class organizations across Europe. We specialize in high-impact recruitment and business process optimization, ensuring that our partners thrive by building teams of exceptional professionals.

Job Overview

Are you a gaming enthusiast looking to turn your passion into a career? We are currently seeking a dynamic French Speaking Player Support Specialist position in Bulgaria to provide world-class assistance within the fast-paced Gaming & Esports industry. This is a unique opportunity to join one of the most exciting French-speaking jobs in the region and elevate your professional journey in a vibrant, international environment.

Key Responsibilities

• Act as the primary point of contact for players, ensuring an elite experience within the Gaming & Esports ecosystem.

• Resolve technical queries, account issues, and billing concerns with a high degree of professionalism and efficiency.

• Maintain deep knowledge of game mechanics, tournament structures, and platform updates to provide expert guidance.

• Provide proactive community support to foster engagement and loyalty among the Francophone player base.

• Collaborate with internal quality assurance and development teams to relay critical user feedback.

• Utilize sophisticated CRM tools to document interactions and track performance metrics accurately.

• Ensure compliance with security protocols to maintain the integrity of the gaming platform and player data.

• Native or fluent French (spoken and written) is mandatory for this role.

• Valid EU passport (mandatory).

• Demonstrable passion for the Gaming & Esports industry, including a solid understanding of current titles and trends.

• Exceptional communication skills with the ability to handle high-pressure situations with empathy and precision.

• Commitment to excellence and a desire to build a long-term career through these prestigious jobs in Bulgaria.

• Proficiency in English to ensure seamless communication within our diverse international team.
  What We Offer

• Competitive Monthly Salary

• Fully Paid Training

• Health Insurance

• Fully Paid Relocation Package (flight, transfer, hotel)

• Monthly Performance Bonus

• €1,500 Signing Bonus (one-time)

• Opportunities for career advancement within the global Gaming & Esports sector.

• And Much More…
  Life in Bulgaria

Sofia is rapidly becoming the ultimate hub for international talent seeking high-quality French-speaking jobs. Living in Bulgaria offers a unique blend of rich history, modern infrastructure, and a vibrant nightlife, all under the comfort of a temperate climate. Bulgaria provides an exceptional quality of life that combines affordability with European charm.

When you accept this French Speaking Player Support Specialist position in Bulgaria, you are stepping into a culture renowned for its hospitality and culinary excellence. With our comprehensive relocation package, starting your new life in Bulgaria is effortless and exciting. Discover why so many professionals are choosing to advance their careers in the heart of the Balkans and see for yourself why jobs in Bulgaria are in such high demand.

Sincerely,
The Recruitment Team at Mercier Consultancy Group