German Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

CBTALENTS; Berlin; Vor Ort; EUR 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

KPI bonus up to €2,500 annually

Language allowance €3,000 annually

Gym packages

Mobile schemes

Staff discounts

Free on-site parking

In-house canteen

Career progression

Zusammenfassung

CBTALENTS in Malta is seeking a German-speaking Airline Support Agent to assist customers with queries about airline services. You will handle communications via phone, chat, email and social media as part of a busy support team.

Native German and proficient English are required, with a focus on clear communication, problem-solving, and delivering high levels of customer satisfaction. The role offers a relocation bonus, career growth opportunities, and attractive on-site benefits.

Qualifikationen

• Native-level fluency in German and business-level English.
• Experience in customer service or call-center roles.
• Ability to work in rotating shifts including weekends.

Aufgaben

• Handle customer inquiries via phone, chat, email and social media.
• Provide accurate information and resolve issues efficiently.
• Maintain high levels of customer satisfaction and professionalism.

Kenntnisse

German language proficiency

English language proficiency

Customer service

Jobbeschreibung

Job Openings German Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

About the job German Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: German C2 and English B2

Position: German Speaking Airline Support Agent

Description:
Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic German Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities:

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple communication channels.
• Ensure high levels of customer satisfaction and professionalism.

Requirements:

• Native-level fluency in German and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• Computer literacy; possession of an ECDL certificate is preferred.
• Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here:

• Career progression and development opportunities.
• Gym packages, mobile schemes, and staff discounts.
• Monthly events, free on-site parking, and access to an in-house canteen.
• KPI bonus of up to €2,500 annually, based on performance.
• Language allowance of €3,000 annually for German speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!