German Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

CBTALENTS; Dresden; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Benefits dieser Stelle

KPI bonus up to €2,500 annually

Language allowance €3,000 annually

Zusammenfassung

CBTALENTS is seeking a German-speaking Airline Support Agent to assist customers with airline-related queries across phone, social media, chat, and email. The role is on-site in Malta with a rotating schedule, and includes a KPI bonus and a language allowance.

The ideal candidate speaks German at native level and English at B2 level, has strong communication skills, and prior customer service experience. ECDL certification is a plus, and the position offers full-time employment with career

Qualifikationen

• Native-level German and proficient English required.
• Strong written and verbal communication skills.
• Previous customer service experience essential.
• Computer literacy; ECDL certificate preferred.
• Willing to work rotating shifts, including weekends.

Aufgaben

• Assist customers via phone, social media, chat, and email.
• Provide solutions across multiple channels.
• Aim for high customer satisfaction and professionalism.

Kenntnisse

German language

English language

Customer service

Communication skills

Ausbildung

ECDL certificate

Jobbeschreibung

Job Openings German Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

About the job German Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: German C2 and English B2

Position: German Speaking Airline Support Agent

Description:
Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic German Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities:

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple communication channels.
• Ensure high levels of customer satisfaction and professionalism.

Requirements:

• Native-level fluency in German and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• Computer literacy; possession of an ECDL certificate is preferred.
• Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here:

• Career progression and development opportunities.
• Gym packages, mobile schemes, and staff discounts.
• Monthly events, free on-site parking, and access to an in-house canteen.
• KPI bonus of up to €2,500 annually, based on performance.
• Language allowance of €3,000 annually for German speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!