German Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

CBTALENTS; Hamburg; Vor Ort; EUR 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

KPI bonus

Language allowance

Gym packages

Mobile schemes

Staff discounts

Monthly events

On-site parking

Canteen

Zusammenfassung

CBTALENTS is seeking a German-speaking Airline Support Agent to join our Malta-based team on a full-time basis. You will handle inquiries across phone, chat, social media, and email, delivering accurate information and friendly service.

The role offers a relocation bonus, opportunities for growth, and a vibrant workplace with career progression in the airline domain. Strong German and English skills are required along with flexibility across shifts.

Qualifikationen

• Native-level fluency in German and proficient English.
• Experience in delivering customer service across multiple channels.
• Strong written and verbal communication for diverse customers.

Aufgaben

• Assist customers with airline-related queries via phone, social media, chat, and email.
• Provide solutions and support across multiple channels to ensure satisfaction.
• Maintain high professionalism and accurate information in all interactions.

Kenntnisse

German fluency

English proficiency

Customer service

Communication

Multichannel support

Jobbeschreibung

Job Openings German Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

About the job German Speaking Airline Support Agent (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: German C2 and English B2

Position: German Speaking Airline Support Agent

Description:
Are you passionate about customer service and ready to elevate your career in the airline industry? We are looking for enthusiastic German Speaking Airline Support Agents to assist customers with queries about various airline services. You will be handling communications via phone, social media, chatbox, and emails.

Key Responsibilities:

• Assist customers with a wide range of airline-related queries.
• Provide solutions and support over multiple communication channels.
• Ensure high levels of customer satisfaction and professionalism.

Requirements:

• Native-level fluency in German and proficiency in English.
• Strong communication, writing, and listening skills.
• Previous customer care experience is essential.
• Computer literacy; possession of an ECDL certificate is preferred.
• Flexibility to work on a rotating schedule, Monday to Sunday.

Why You’ll Love It Here:

• Career progression and development opportunities.
• Gym packages, mobile schemes, and staff discounts.
• Monthly events, free on-site parking, and access to an in-house canteen.
• KPI bonus of up to €2,500 annually, based on performance.
• Language allowance of €3,000 annually for German speakers.

This is a great opportunity to be part of a dynamic team and grow your career in a stable, full-time role with excellent benefits!