German Speaking Airline Customer Advisor (Relocation Bonus & Career Growth!)

CBTALENTS; Berlin; Vor Ort; EUR 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Relocation bonus

Career growth opportunities

Zusammenfassung

CBTALENTS is seeking a German Speaking Airline Support Agent to join our on-site Malta team. You will handle customer inquiries via phone, chat, email, and social media, delivering accurate, friendly service and solutions.

Fluency in German (C2) and English (B2) is required, along with strong communication skills and a proactive mindset. This full-time role offers relocation support and clear career growth opportunities within a dynamic aviation environment.

Qualifikationen

• German (C2) and English (B2) proficiency.
• Excellent communication, writing, and listening skills.
• Proactive attitude and ability to work independently.
• Computer literacy (ECDL certification is a plus).
• Prior experience in customer service is required.
• Rotating schedule availability Monday to Sunday.

Aufgaben

• Assist customers with airline service queries across channels (phone, chat, email, social).
• Provide accurate, efficient solutions and maintain professionalism.
• Collaborate with team to improve service quality and share knowledge.

Kenntnisse

German (C2)

English (B2)

Communication skills

Independent work

Tools

ECDL

Jobbeschreibung

Job Openings German Speaking Airline Customer Advisor (Relocation Bonus & Career Growth!)

About the job German Speaking Airline Customer Advisor (Relocation Bonus & Career Growth!)

Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: German C2 and English B2

Position: German Speaking Airline Support Agent

Description:
Are you passionate about helping others and ready to take your career to new heights? We are looking for enthusiastic German Speaking Airline Support Agents to join a leading team in the airline industry. In this role, you will assist customers with a variety of queries related to airline services, providing exceptional support via phone, social media, chat, and email.

Purpose of the Role:
As a German Speaking Airline Support Agent, you will be responsible for ensuring customers have a smooth and positive experience by answering their questions, resolving issues, and providing helpful solutions. This is an ideal opportunity for those seeking stability, professional growth, and a dynamic work environment.

Key Responsibilities:

• Assist customers with queries related to airline services via multiple communication channels.
• Provide accurate and efficient solutions to customers’ inquiries.
• Maintain a positive and professional attitude when dealing with customer requests.
• Collaborate with team members to improve service quality and share knowledge.

Requirements:

• Native level of German (C2) and fluent in English (B2).
• Excellent communication, writing, and listening skills.
• A proactive attitude and ability to work independently.
• Computer literacy (ECDL certification is a plus).
• Prior experience in customer service is required.
• Availability to work on a rotating schedule from Monday to Sunday.

Why You’ll Love It Here:

• Full-time position with career progression opportunities.
• Comprehensive training to help you succeed in your role.
• Health insurance after 6 months of employment.
• Mobile schemes and gym packages to promote work-life balance.
• On-site canteen serving healthy and affordable meals.
• Monthly events and incentives to reward performance.
• Free on-site parking and staff discounts at over 50 local businesses.
• A supportive, multicultural work environment offering ongoing personal and professional development.

This is your opportunity to join a growing international team and be part of an exciting journey in the airline industry. If you’re looking for a stable, rewarding role with room to grow, this is the job for you!