German speaker (C1) customer advisor - full remote - Portugal

Velenosi & Meredith Consulting; München; Remote; EUR 25.000 - 35.000; Vollzeit

Zusammenfassung

A consulting firm is seeking German-speaking Customer Support Advisors to work remotely from Portugal. You'll assist drivers in need of roadside support without any sales involved. The role requires empathy and clear communication. Relocation support includes flight and temporary accommodation. You will receive a meal card and transport allowance, as well as health insurance and ongoing training.

Leistungen

Meal card (7.23/day)

Transport allowance (20/month)

Health insurance

Paid training and career development

Qualifikationen

• Native German speaker with B2 level English.
• Calm under pressure, friendly, and helpful.
• Customer service experience is a plus.

Aufgaben

• Provide inbound assistance to drivers in need of roadside support.
• Communicate clearly and empathetically over the phone.
• Handle emergency situations and coordinate basic support.

Kenntnisse

Communication skills

Empathy

Calmness under pressure

Jobbeschreibung

Overview

Job Opportunity: German-Speaking Customer Support Advisors Remote from Portugal (with Relocation)

Start Dates: July and August

Location: Portugal (Remote with full relocation support)

Relocation Package: Included (flight + accommodation support)

About the role

As part of the customer support team, you will provide inbound assistance to drivers in need of roadside support. No sales involved, just clear and empathetic communication over the phone.

You will handle incoming calls, provide calm and helpful responses in emergency situations, and coordinate basic support.

Responsibilities

• Provide inbound assistance to drivers in need of roadside support.
• No sales involved; communicate clearly and empathetically over the phone.
• Handle incoming calls, deliver calm and helpful responses in emergency situations, and coordinate basic support.

Qualifications

• Native German speaker with B2 level English
• Calm under pressure, friendly, and helpful
• Able to work on rotating shifts (40 hours/week, 24/7; 2 days off)
• Also possible to work on normal dayshift
• Customer service experience is a plus, but not required

What’s on offer

• Fully remote work from Portugal
• Relocation support (flight + temporary accommodation)
• Meal card (7.23/day) and transport allowance (20/month)
• Health insurance
• Paid training and career development

This is a priority project with limited spots.