German Customer Support Specialist - Lisbon I Santos area - Relocation support avaible'

Cross Border Talents; Hamburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Jobbeschreibung

German Customer Support Specialist - Lisbon I S...

Position: German Customer Support Specialist
Location: Lisbon (Santos) – On-site
Start Dates: 2 February 2026 | 16 February 2026

Working Schedule

Rotative shifts

Monday – Sunday, between 08:00 – 00:00

Shuttle service provided for late shifts

Job Description

We are looking for a German-speaking Customer Support Specialist to join an international team supporting a global Video Streaming Platform.
You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent user experience.

Requirements

German: Native or near-native level

English: Minimum B2 level (mandatory for all positions)

EU ID, Residence Card, or Certificate of Protection (issued later than March 2022)

Customer-oriented mindset

With or without previous customer support experience

Monthly language bonus: 235€ – 360€ (depending on experience level)

Stable long-term project in a multicultural environment

Relocation & Support

For candidates relocating from outside Continental Portugal:

Full bureaucratic support to obtain NIF & NISS

Assistance with housing search according to candidate needs

Relocation bonus: 2,500€ gross, paid with the first payroll cycle

For candidates already in Portugal (100 km or more from Lisbon):

Interested candidates are welcome to apply their CVs in English.