German customer service agent in lisbon

Cross Border Talents; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A multinational company is seeking motivated German-speaking Customer Service Agents to join their team in Lisbon. You will support sellers through effective communication, ensuring high-quality customer service while meeting performance targets. Candidates must have at least 1 year of experience in customer service and strong sales awareness. This role offers a competitive welcome bonus and relocation support, along with opportunities for growth in a dynamic environment.

Leistungen

Welcome Bonus: 3,000

Relocation support

Growth opportunities

Qualifikationen

• Minimum 1 year of experience in customer service or support.
• Flexibility to work in rotating shifts and weekends.
• Candidates must not have previously worked for ByteDance.

Aufgaben

• Handle customer inquiries and provide support via phone, email, and chat.
• Assist sellers with account management and telesales.
• Ensure seller success through effective communication.
• Collaborate with departments to resolve escalated issues.

Kenntnisse

Fluent in German (C1+)

Good command of English (B2+)

Problem-solving skills

Interpersonal skills

Sales awareness

Jobbeschreibung

German Speaking Customer Service Agent (Lisbon)

Start Date: 4th September 2025
Location: Lisbon, Portugal

About the Role

We are looking for motivated German-speaking Customer Service Agents to join our team in Lisbon. You will be supporting sellers through inbound and outbound communication, ensuring their success while providing high-quality customer service. This role requires a proactive, sales‑aware mindset and excellent communication skills.

Key Responsibilities

Handle customer inquiries and provide professional support via phone, email, and chat.

Proactively assist sellers with account management, telesales, and business development‑related topics.

Influence seller success through effective communication and solution‑oriented support.

Work within a fast‑paced environment while meeting performance targets and service quality standards.

Collaborate with other departments to resolve escalated issues efficiently.

Requirements

Fluent in German (C1+) and good command of English (B2+).

Minimum 1 year of experience in customer service or support (telesales, account management, customer success, or business development).

Strong sales awareness with the ability to influence and guide sellers (mandatory).

Excellent problem‑solving, interpersonal, and communication skills.

Flexibility to work in rotating shifts and weekends.

Candidates must not have previously worked for ByteDance in any LOB, BPO, or country.

Work Schedule

Initially: Monday to Sunday, 08:0017:00 or 09:0018:00 (rotative shifts)

Days off: 2 rotative days per week

At a later date (TBC by client): 24/7 schedule Monday to Sunday (rotative shifts)

What We Offer

Welcome Bonus: 3,000

Relocation support (if applicable)

Opportunity to grow in a multinational and dynamic work environment

To apply, please send your CV to: [e-mail]