Front Office Manager (m/f/d) - Hilton Cologne

Hilton; Köln; On-site; EUR 52,000 - 68,000; Full time

Benefits offered by this job

Germany Ticket

WellHub membership

Corporate Benefits

Go Hilton Travel Program

Team restaurant meals

Discounted travel

Job summary

Hilton Cologne is seeking a Front Office Manager (m/f/d) to lead daily front office operations, guest services, registration and room inventory, while upholding our service standards.

You will drive guest satisfaction, coach a multicultural team, and implement up-selling initiatives to boost occupancy. Fluency in German and English is required, with flexible shifts.

Join Hilton for an award-winning workplace with extensive benefits, onboarding, and career development across Germany and beyond.

Qualifications

• Several years of experience in Front Office at a comparable hotel, with at least one step as Assistant Front Office Manager.
• Ability to work under pressure and take initiative in daily tasks.
• Experience leading multicultural teams and strong communication skills.
• Fluent German and English; additional languages are a plus.
• Willingness to work shifts and flexible to different scenarios.

Responsibilities

• Manage daily front office operations including guest service, registration, room inventory, and policy compliance.
• Monitor guest satisfaction, address service issues, and lead improvements to guest experiences.
• Promote hotel services and use up-selling to drive occupancy and revenue.
• Provide regular updates and training to ensure the team is informed about offerings and local attractions.
• Welcome guests, respond to inquiries, and promptly resolve concerns to uphold service standards.
• Inspire and develop the team through coaching and supportive leadership.

Skills

Leadership in hospitality

Fluent German and English

Customer service excellence

Team development

Communication skills

Education

Vocational training in hotel industry

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Front Office Manager (m/f/d), you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Manage daily front office operations: Oversee Front Office activities including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
• Implement revenue initiatives: Promote hotel services and execute up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Qualifications

• Several years of professional experience at the Front Office at a comparable hotel; at least as Assistant Front Office Manager
• Ability to work under pressure and take initiative in handling tasks
• Experience leading multicultural teams and strong communication skills
• Ability to balance administrative responsibilities with hands-on support for the team in daily guest operations
• Ability to quickly familiarize yourself with new work processes
• Ideally, a completed vocational training program in the hotel industry
• Willingness to work shifts and flexibility to adapt to different work situations
• Very good command of German and English, additional languages are a plus
• Valid authorization to work and reside in Germany

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

What You Can Expect From Us

• Through Hilton University and individual career development plans and coaching, we support your professional growth whenever you want. With us, all doors are open to you, whether locally, regionally, across Germany, or internationally.
• From day one, you will be a valued part of the team and welcomed through an exciting onboarding program.
• A positive feedback culture and transparent communication. We place great importance on keeping everyone informed and involved.
• Numerous team member events, perks, and special extras. Team spirit and togetherness are at the heart of everything we do.
• Even more benefits: discounted Germany Ticket (Deutschlandticket) as a public transportation job ticket, WellHub membership, Corporate Benefits (exclusive discounts with more than 600 brands, including fashion, technology, cars, travel, and more), and delicious meals in our team restaurant.
• Last but not least, there is the favorite benefit of all Hilton Cologne Team Members: the Go Hilton Travel Program, which allows you, your friends, and your family to explore the world at unbeatable rates. Genuine discounts for everyone, with easy and convenient booking.

About Us

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Benefits

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.