Front Office Agent (w/m/d) in München

MGT MUCGI; München; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Ein renommiertes Hotel in München sucht einen Hotelrezeptionisten, um ein herzliches Willkommen und Betreuung der Gäste zu gewährleisten. Sie werden für den Check-in und Check-out verantwortlich sein, sowie Gästeanfragen entgegennehmen und bearbeiten. Wir bieten Entwicklungsmöglichkeiten, Schulungen und ein angenehmes Arbeitsumfeld.

Leistungen

Entwicklungsmöglichkeiten

Online-Schulungen

Mitarbeiterrabatte

Subventionierung des Jobtickets

Sprachekurse

Mitarbeiterevents

Zuschuss für Überstunden

Kostenlose Reinigung der Arbeitskleidung

Qualifikationen

• Erste Berufserfahrung an der Rezeption oder im Kundenservice wünschenswert.
• Gute Deutsch- und Englischkenntnisse.
• Freundliches und professionelles Auftreten.

Aufgaben

• Herzliches Willkommen und Betreuung unserer Gäste.
• Abwicklung des Check-in und Check-out Prozesses.
• Verantwortung für die Kassenführung.

Kenntnisse

Kundenservice

Flexibilität

Organisationstalent

Hohes Servicebewusstsein

Tools

Microsoft Office

Jobbeschreibung

Your New Workplace

Your new workplace, theHilton Garden Inn & Hampton by Hilton Munich City Centre West, is located directly on the Donnersbergerbrücke. The 4-star Hilton Garden Inn hotel has 128 modern rooms, 2 conference rooms, a restaurant with show kitchen and bar as well as a fitness center. The adjacent 3-star Hampton by Hilton hotel has 228 modern rooms, 2 meeting rooms, a breakfast room and a lobby bar. Both hotels are connected and the staff work as one team for both hotels.

Our business hotel offers you the opportunity to get involved with us, to learn continuously and to grow personally and professionally. Join us now and become part of our team as a Hotel Receptionist.

Insights

Hilton Garden Inn Munich City Centre WestHampton by Hilton Munich City Centre West

Your daily business

• Warm welcome and care of our guests
• Carrying out the check-in and check-out process
• Receiving and processing guest requests and complaints, whether in person, by phone, email or guest chat
• Cash register management including credit card and cash control
• Concierge tasks (restaurant recommendations, sightseeing tips, etc.)
• Cooperation with other departments to ensure the flow of communication

We offer

• Opportunities for development and promotion
• Structured online training courses for induction
• Regular staff appraisals with potential analysis
• Flat hierarchies
• Staff accommodation for the start
• Bonus for recommending new employees
• Bonus for standing in for colleagues at our other hotel locations
• Guaranteed compensation for your overtime
• Subsidy for the Jobticket Germany
• Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
• Discounts for friends and family within our hotel brands and with Hilton Worldwide
• Language courses as required
• Employee events (e.g. summer party or Christmas party)
• 25 % night surcharge
• Numerous internal training opportunities (Hilton University)
• Free cleaning of work clothes
• Corporate benefits and Benefits.me program

Our Expectation

• First professional experience at the reception desk or in customer service desirable, career changers also welcome
• First experience with Microsoft Office (Word, Excel, Outlook)
• German and English language skills at a good level
• Friendly and professional demeanor
• High service orientation, flexibility and organizational skills
• Enjoy the role of host and dealing with people

Contact

You may still have questions. Then contact us in the HR department at [phone] 96 or [e-mail]. Send us your application in pdf format to [e-mail] (max. 15 MB), or upload your application directly via ourapplicant portal.

Complete application documents not at hand? The resume is sufficient.Contact Person: Manuel Schmalfeld, Hotel Manager