Front Office Agent / Receptionist - Göhren-Lebbin (Extranjero)

Preferente.com; Göhren-Lebbin; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

SCHLOSS Fleesensee in Germany is seeking a Front Office Agent / Receptionist (m/f) to deliver professional, guest-focused service at the hotel’s reception. You will greet guests, process check-ins and ensure accurate postings, while guiding them to facilities and local information.

You will read daily logs, respond to guest inquiries, manage room status with housekeeping, handle reservations, and ensure service standards are met.

Aufgaben

• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel and resort facilities in an informative and helpful way
• Respond to each guest who approaches the Reception Desk
• Allocate rooms and issue appropriate keys
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Coordinate room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms
• Handle reservations for guests
• Read the logbook on a daily basis. Be aware of daily activities taking place in the hotel. Update the logbook for the next shift
• Follow department policies, procedures and service standards
• Comply with the hotel environmental, health and safety policies and procedures
• Other duties as assigned

Jobbeschreibung

Empresa: SCHLOSS Fleesensee
For our SCHLOSS Hotel we are looking for a Front Office Agent / Receptionist (m/f), directly reporting to the Front Office Manager. As a Front Office Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience. Your role will include key responsibilities such as

• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist guests regarding hotel and resort facilities in an informative and helpful way
• Respond to each guest who approaches the Reception Desk
• Allocate rooms and issue appropriate keys
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Coordinate room status, updates with the Housekeeping Department by notifying them of all check outs, early check ins, special requests and day-use rooms
• Handle reservations for guests
• Read the logbook on a daily basis. Be aware of daily activities taking place in the hotel. Update the logbook for the next shift
• Follow department policies, procedures and service standards
• Comply with the hotel environmental, health and safety policies and procedures
• Other duties as assigned