Front Office Agent (m/f/d)

Fairmont Hotels & Resorts; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A luxury hotel chain in Munich is looking for a Front Office Agent to ensure an exceptional experience for guests. The role offers a unique 4-day workweek with no reduction in pay or vacation days. Ideal candidates will have hotel industry training and be fluent in German and English. Join a passionate team committed to hospitality and guest satisfaction.

Leistungen

4-day workweek

Free stays at 25hours hotels for up to 10 nights per year

Generous discounts at Ennismore brands

Flexible work arrangements

Qualifikationen

• Completed training in the hotel industry and gained professional experience.
• Able to inspire colleagues and guests.
• Knowledge of the city and local attractions.

Aufgaben

• Ensure guest satisfaction and enthusiasm.
• Manage smooth check-ins and administrative processes.

Kenntnisse

Fluent German

Fluent English

Customer service

Knowledge of Munich

Ausbildung

Training in the hotel industry

Jobbeschreibung

Company Description

The 25hours Hotel The Royal Bavarian is located in the heart of Munich with perfect connections to public transportation. Our colleagues appreciate the cross-departmental cooperation characterized by relaxed interaction and flat hierarchies. At the monthly Royal Birthday Bash, onboarding of new employees or team outings, we celebrate in typical Bavarian and typically royal style.

From check-in to “See you again”: our 10-strong team at the 25hours Hotel The Royal Bavarian reception ensures guests are happy from their first moment there till their last. We’re looking forward to welcoming you as Front Office Agent (m/f/d).

COME AS YOU ARE & SHOW HOW YOU CARE ...
... in a 4-day-workweek.

Enjoy 3 days off every week and the opportunity to organize your free time more flexibly!

Job Description

How does your working day look like ...

• At reception, you not only ensure that guests are satisfied, but also that they are enthusiastic
• You always stay cool - even when all guests arrive at the same time for check-in
• You ensure a smooth flow when welcoming guests to the hotel and clean administrative processes in your shift team

Qualifications

Your personality counts more than your CV ...

• You have completed training in the hotel industry, gained professional experience and speak fluent German and English
• You can inspire your colleagues just as much as your guests
• You also know your way around the city and always have a few tips on the scene at hand
• You not only bring your skills, but also your character
• You're a doer - and openly admit when you've done something wrong

Additional Information

What's in it for you ...

• Only work 4 days a week as a full-time team member without payment or holiday reduction
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Reconcile your personal situation with work - we are open to part-time employees, mini-jobs and any other adjustments
• Be part of our hilarious staff parties and much more ...