French-Speaking Customer Support Specialist

Jobtailor; Deutschland; Remote; EUR 32.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a French-speaking customer support agent to assist users via phone, email, and chat. You will troubleshoot technical and account-related issues while guiding users through platform features to ensure a seamless streaming experience.

Strong English and French proficiency, excellent communication, and a customer-focused mindset are essential. Flexible shifts are available to cover 07:00–21:00, Monday to Sunday.

Qualifikationen

• Fluent French and English (C1/C2 level).
• Previous customer support experience is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced digital environment.
• Customer-focused mindset.
• Ability to work rotating shifts between 07:00 and 21:00, Monday to Sunday.

Aufgaben

• Provide support to French-speaking customers via phone, email and chat.
• Troubleshoot technical and account-related issues.
• Guide users through platform features and functionality.
• Ensure an excellent customer experience at every interaction.
• Gather customer feedback to support service improvements.
• Support members and provide a seamless streaming experience.

Kenntnisse

Fluent French

Fluent English

Customer Support Experience

Strong Communication Skills

Problem-Solving Skills

Jobbeschreibung

Provide support to French-speaking customers via phone, email and chat
Troubleshoot technical and account-related issues
Guide users through platform features and functionality
Ensure an excellent customer experience at every interaction
Gather customer feedback to support service improvements
Support members and provide a seamless streaming experience

Requirements

• Fluent French and English (C1/C2 level)
• Previous customer support experience is a plus
• Strong communication and problem-solving skills
• Ability to work in a fast-paced digital environment
• Customer-focused mindset
• Ability to work rotating shifts between 07:00 and 21:00, Monday to Sunday

Core Competencies

Demonstrates fluency in French and English, providing exceptional customer support in a fast-paced digital environment. Capable of troubleshooting technical issues and ensuring a seamless user experience while gathering feedback for service improvements.

Highest-signal resume keywords

• Fluent French
• Fluent English
• Customer Support Experience
• Strong Communication Skills
• Problem-Solving Skills

Soft Skills

• Customer-Focused Mindset
• Ability to Work in Fast-Paced Environment

Industry Keywords

• Technical Troubleshooting
• Account-Related Issues
• Platform Features
• Customer Experience
• Streaming Experience