Customer Support I – Temporary, Contract Position

Jobtailor; Deutschland; Remote; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an energetic Customer Support Specialist to assist users with account access, billing, and podcast configuration. You will troubleshoot issues and guide customers through subscriptions, upgrades, and plan changes.

Ideal candidates have fluent English, 1–3 years in SaaS or digital subscriptions, strong written communication, and a calm, problem‑solving mindset. You will work with various digital platforms to ensure smooth user experiences.

Qualifikationen

• 1–3 years in Customer Support, Customer Success, or Subscription roles.
• Advanced/fluent English, both spoken and written.
• Excellent written communication and problem-solving skills.
• Ability to explain technical topics simply.

Aufgaben

• Support users with account access and login issues.
• Assist with billing, payments, and subscriptions.
• Help users configure and access podcasts.
• Handle upgrades, cancellations, and plans.
• Troubleshoot technical problems.
• Follow up on and escalate cases when necessary.
• Accompany users in their inquiries and resolve issues related to the digital media product.

Kenntnisse

Customer Support

SaaS Knowledge

Written Communication

Problem Solving

Explain Technical Topics

Autonomy

Platform Familiarity

Patience

Tools

Payment Platforms

Support Tools

Digital Platforms

Jobbeschreibung

• Support users with account access and login issues
• Assist with billing, payments, and subscriptions
• Help users configure and access podcasts
• Handle upgrades, cancellations, and plans
• Troubleshoot technical problems
• Follow up on and elevate cases when necessary
• Accompany users in their inquiries and help resolve issues related to the digital media product

Requirements

• Advanced/fluent English, oral and written
• 1 to 3 years of experience in Customer Support, Customer Success, Subscription Operations, or similar positions
• Excellent written communication skills
• Problem-solving, patience, and customer orientation
• Ability to explain technical topics simply
• Autonomy and good judgment to resolve and elevate situations
• Comfort working with different digital platforms
• Experience in SaaS, digital products, media, memberships, or subscription models is a plus
• Knowledge of payment platforms, podcasts, or Customer Support tools is a plus

Core Competencies

Demonstrates expertise in Customer Support and Subscription Operations, with a strong ability to troubleshoot technical issues and assist users with digital media products. Proficient in communicating complex topics clearly and effectively in English, while maintaining a customer-oriented approach.

Highest-signal resume keywords

• Customer Support Experience
• Problem-Solving Skills
• Technical Troubleshooting
• SaaS Knowledge
• Excellent Written Communication

Soft Skills

• Patience
• Customer Orientation
• Autonomy
• Good Judgment

Industry Keywords

• Digital Media
• Podcasts
• Subscription Models
• Memberships

Tools & Technologies

• Payment Platforms
• Customer Support Tools
• Digital Platforms