Customer Support Agent

Jobtailor; Deutschland; Remote; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service professional to handle high volumes of live chats and emails, delivering accurate information and ensuring customer satisfaction. You will follow established procedures, collaborate with other teams, and document inquiries while adapting to shifts and maintaining a positive attitude toward gambling industry.

Experience in customer support or sales is a plus, and resilience, strong communication, and a proactive approach will help you thrive in a dynamic,

Qualifikationen

• English language at an Upper-intermediate level.
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.
• Experience in customer support/sales/ fields is nice to have.

Aufgaben

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Kenntnisse

Customer service

Upper-Intermediate English

Proactive problem solving

Team collaboration

Resilience

Communication skills

Jobbeschreibung

• Work with a large volume of live chats and emails.
• Provide accurate, reliable, and comprehensive information to customers.
• Adhere to communication procedures, instructions, and policies.
• Support other business units by communicating with customers and documenting customer inquiries.
• Manage complaints and provide appropriate problem resolutions within established deadlines.

Requirements

• English language at an Upper-intermediate level.
• Proactive approach.
• Sense of responsibility and ability to work in a team.
• Resilience and good communication skills.
• Passion for the customer service industry and the ability to work in different shifts.
• Positive attitude towards gambling.
• Experience in customer support/sales/ fields is nice to have.

Core Competencies

Demonstrates strong customer service skills with a proactive approach to problem resolution and effective communication. Capable of managing high volumes of inquiries while adhering to established procedures and maintaining a positive attitude.

Highest-signal resume keywords

• Customer Support Experience
• Upper-Intermediate English Proficiency
• Proactive Problem Resolution
• Strong Communication Skills
• Team Collaboration

Soft Skills

• Resilience
• Sense of Responsibility
• Positive Attitude

Industry Keywords

• Customer Service
• Live Chat
• Email Communication
• Complaint Management
• Gambling Industry