Fragrance Boutique Manager

Catwalks; Berlin; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Annual bonus 10–15%

Health insurance

30 days leave

Transport allowance

Employee discount

Fragrance training

Career development

Global growth opportunity

Job summary

Catwalks is seeking a Fragrance Boutique Manager for its Berlin boutique to lead a high-end team and deliver outstanding client experiences. You will drive sales, develop and coach staff, and ensure flawless operations in a premium environment.

Fluency in English is essential, German language skills are highly valued, and you will manage recruitment, events, and clienteling to grow the brand's presence in Berlin and beyond.

Qualifications

• Significant experience in luxury retail management.
• Proven track record of leading a sales team to meet/exceed targets.
• Fluent English; German language skills are highly valued for Berlin clientele.

Responsibilities

• Lead, motivate and develop boutique team to deliver exceptional client experience and sales performance.
• Represent the Maison and maintain deep product and brand storytelling knowledge.
• Oversee daily boutique operations, merchandising, stock and compliance.

Skills

Luxury retail management

Team leadership

Clienteling & relationship building

English fluent

German proficiency valued

Job description

About the Maison

Our client is an independent French luxury fragrance Maison driven by a passion for craftsmanship, creativity and olfactory excellence.

Working with internationally renowned perfumers, the Maison creates distinctive fragrances using exceptional raw materials, combining artistic vision, authenticity and sustainability. Every creation tells a story, offering clients an immersive and emotional experience rooted in contemporary niche perfumery.

Your Role

Leadership & Team Management

• Lead, motivate and develop the boutique team to achieve excellence in client experience, service standards and sales performance.
• Create a positive, inspiring and collaborative working environment aligned with the Maison’s values.
• Coach and support team members through regular feedback, training sessions and performance development.
• Manage recruitment, onboarding and integration of new team members in collaboration with the leadership team.
• Organise team schedules and ensure optimal staffing levels based on business needs and peak trading periods.
• Deliver an outstanding luxury client experience by ensuring every client receives personalised, knowledgeable and memorable service.
• Lead by example in fragrance consultations, storytelling and client engagement.
• Drive boutique sales performance by achieving and exceeding revenue targets and key performance indicators.
• Develop strategies to maximise sales opportunities, client retention and loyalty.
• Build strong relationships with high-value clients through personalised clienteling and exceptional follow-up.
• Support boutique events, product launches and local activations.

Brand Representation & Product Expertise

• Act as a true ambassador of the Maison, representing its heritage, craftsmanship and unique olfactory universe.
• Ensure the team maintains outstanding knowledge of fragrances, ingredients, perfumers and brand storytelling.
• Promote the Maison’s values of creativity, authenticity and excellence.

Retail Operations & Business Management

• Oversee all daily boutique operations, ensuring smooth and efficient processes.
• Maintain the highest standards of visual merchandising and boutique presentation.
• Manage stock levels, inventory accuracy, deliveries and replenishment.
• Ensure compliance with company procedures and operational standards.
• Analyse sales performance and implement action plans to drive growth.

Who You Are

• You have significant experience in luxury retail management, preferably within fragrance, beauty, fashion or premium lifestyle sectors.
• You have proven experience managing and developing a retail team while achieving commercial objectives.
• You are passionate about fine fragrance, luxury service and client relationships.
• You possess strong leadership, communication and organisational skills.
• You have a strong commercial mindset with the ability to analyse performance and drive results.
• Fluent English is essential; German proficiency is highly valued.
• Additional languages are considered an advantage due to Berlin’s international clientele.
• You are flexible to work 40 hours per week, including weekends, public holidays and peak trading periods.
• You have the legal right to work in Germany.

What We Offer

• A competitive salary based on experience.
• Annual performance bonus opportunity of 10–15%.
• Comprehensive health insurance coverage through the German statutory health insurance system.
• 30 days of paid annual leave.
• Transport support through the Deutschland Ticket or equivalent mobility benefit.
• Employee product discount of 40–50%.
• Comprehensive training in fragrance expertise, luxury retail leadership and client experience.
• Continuous coaching and genuine career development opportunities.
• The opportunity to join an ambitious French luxury fragrance Maison during an exciting phase of international expansion.

Why Join Us?

Joining the Maison means becoming part of an entrepreneurial company where excellence, creativity and innovation shape every decision. As Fragrance Boutique Manager, you will play a key role in developing the Berlin boutique, leading a talented team and contributing to the growth of a contemporary French luxury fragrance Maison on an international scale.

Location

The position is based in Berlin, Germany, within a premium retail environment welcoming both local and international clients.

A strong understanding of Berlin’s luxury fragrance, beauty or niche retail landscape will be considered a significant advantage.