Maison Manager (m/w/d)

LVMH Perfumes & Cosmetics; Berlin; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

30 days annual leave

Holiday bonuses

Company pension scheme

Access to wellness offers

Job summary

A luxury cosmetics brand is seeking a Maison Manager to oversee its premium counter in Berlin. Key responsibilities include leading a talented team, delivering exceptional customer service, and enhancing client relationships through effective CRM strategies. The ideal candidate will have strong experience in retail, excellent leadership skills, and multilingual abilities. The role offers competitive benefits including a generous annual leave and access to diverse training opportunities.

Qualifications

• Several years of experience in premium/luxury retail.
• Experience leading a high-performance store team.
• Fluent English and German B1/B2 skills required.

Responsibilities

• Manage the store and lead a high-performance team.
• Provide personalized customer service according to DIOR guidelines.
• Build and develop a strong customer base.

Skills

Leadership

Customer service

Analytical skills

Sales skills

Communication skills

Education

Commercial training in retail

Job description

Job Title

Maison Manager (m/w/d) at LVMH Perfumes & Cosmetics

Location

KaDeWe, Berlin

About the Role

We are looking for an experienced Maison Manager to lead our exclusive counter at KaDeWe in Berlin. You will be responsible for managing the store, leading a high-performance team, providing personalized customer service, and driving sales and CRM initiatives in line with Dior guidelines.

What to Expect

• Independent management of the counter & leadership, motivation and development of the team according to retail KPIs and sales targets, including personnel deployment planning
• Professional, individual and unique customer advice according to DIOR guidelines
• Building and developing a strong and exclusive customer base
• Expanding our CRM database and carrying out and monitoring clienteling and CRM activities
• Ensuring an excellent level of service due to your customer‑oriented mindset. Be a role model for your team!
• Regular performance reporting, competitor and trend observations
• Stockroom management and assortment coordination with the back‑office team

What Makes You a Maison Manager

• Commercial training in retail or a comparable qualification with a retail background
• Several years of professional experience in premium/luxury retail
• Several years of experience in leading a high-performance store team
• Extensive experience in developing a strong CRM network
• In‑depth understanding of the cosmetics, fashion and luxury market
• Fluent English skills are mandatory, German B1/B2 is required; French, Russian, Mandarin or Arabic skills are an advantage
• Analytical thinking and a skilled handling of key figures for deriving measures
• Open, self‑confident personality with sales and communication skills
• Empathetic and practice‑oriented leadership style

What We Offer

• Working in the world's largest luxury group, for a three‑axis brand with heart and passion
• 30 days annual leave (full‑time), holiday/Christmas bonus, bonuses, company pension scheme, welfare & more
• Urban Sports – access to indoor, outdoor and online sports and wellness offers via our corporate benefits portal
• Training in our professional, hybrid training concept – 100 % made in DIOR
• Individual training paths from entry to professionalisation to team leadership
• Specialist specialization through our DIOR training team in fragrance, make‑up or care
• Attractive development opportunities at DIOR and our LVMH sister brands
• An annual contingent of free and discounted DIOR products
• Experience the unique DIOR spirit at our annual conferences

Seniority Level

Not Applicable

Employment Type

Full‑time

Job Function

Distribution

Industry

Retail

How to Apply

Apply today – quickly and easily – via our online portal.