First-Level IT Support, Customer Support

Jobtailor; Köln; Vor Ort; EUR 36.000 - 48.000; Vollzeit

Zusammenfassung

Jobtailor in Köln, Germany seeks a customer-focused technical support specialist for cloud telephony. You will be the first contact for customers, addressing phone system questions by phone and email, and you will analyze technical issues to help resolve problems.

Onboarding will introduce you to the team, systems, and cloud telephony, with opportunities to grow into broader responsibilities while maintaining a strict no-sales scope. Technical curiosity is essential.

Qualifikationen

• Technical interest and IT-focused education or equivalent experience.
• Experience with network structures or VoIP/SIP preferred.
• Strong communication and willingness to help others.

Aufgaben

• Serve existing customers as first point of contact for phone system questions via phone and email.
• Analyze technical issues and support customers in resolving problems.
• Gradually take on additional responsibilities and participate in onboarding.
• No sales responsibilities.

Kenntnisse

VoIP Technologies

Network Structures

Technical Support

Customer Communication

Reliability

Ausbildung

Vocational Training

Technical Degree

Tools

Cloud Telephony

Jobbeschreibung

• Serve existing customers as their first point of contact for questions about their phone system via phone and email
• Analyze technical issues and patiently support customers in resolving problems
• Gradually take on additional responsibilities
• Participate in a structured onboarding process and become familiar with the team, systems, and cloud telephony
• No sales responsibilities

Requirements

• Technical interest
• Ideally, initial experience with network structures or VoIP/SIP technologies
• Vocational training or a degree with a technical focus, or an ambitious career changer with a strong affinity for IT
• Reliability
• Ability to work independentlyStrong willingness to help others
• Enjoyment of communication

Core Competencies

Demonstrates strong technical interest and familiarity with network structures and VoIP/SIP technologies, providing effective customer support through communication and problem-solving skills. Reliability and the ability to work independently are essential for success in this role.

Highest-signal resume keywords

• VoIP/SIP Technologies
• Network Structures
• Technical Support
• Customer Communication
• Reliability

Hard Skills

• VoIP Technologies
• SIP Technologies
• Network Structures
• Technical Analysis

Soft Skills

• Communication
• Reliability
• Independence
• Willingness to Help

Certifications & Qualifications

• Vocational Training
• Technical Degree

Industry Keywords

• Customer Support
• Technical Issues
• Onboarding Process

Tools & Technologies

• Cloud Telephony